Intermediate ITAM Governance Analyst / Business Systems Analyst The Intermediate ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation. Support ITAM governance frameworks, policies, standards, and controls Gather and document business requirements, process maps, and functional requirements Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities Support IT general controls, compliance initiatives, and audit requirements Partner with technology, risk, audit,



and business stakeholders to identify gaps and drive process improvements Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB Develop reporting, dashboards, and executive-level presentations 5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst ~ Strong experience with IT Asset Management (ITAM) ~ Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM) ~ Experience gathering business requirements and documenting processes ~ Knowledge of IT governance, risk management, compliance, and IT general controls ~ Robust understanding of asset lifecycle management ~ Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB ~ Advanced Excel and reporting experience ~ Experience supporting ITAM maturity or transformation initiatives Exposure to EOL/EOS governance Experience supporting audits and regulatory reviews We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. #

📌 Intermediate ITAM Governance Analyst / Business Systems Analyst (Toronto)
🏢 Insight Global
📍 Toronto