Company: The Budds' Group of Companies Position Type: Permanent, Full-Time Hours: Monday to Friday, 8:30 AM – 5:00 PM (40 hours/week, with occasional after-hours/weekend flexibility. Our operations include automotive retail, service, and related businesses across multiple locations. Our IT team supports a diverse and growing technology environment that keeps our employees connected and our businesses running efficiently every day.

Our IT team is seeking a skilled Intermediate IT Technician with deskside support experience, to assist in supporting our environment. Well-suited for a professional with a proven track record of working autonomously in a business setting, this position goes beyond traditional Level 1 support capabilities. You will be expected to manage everyday incidents independently, apply sound technical judgment, and take ownership of issues from initial discovery to final resolution.

We offer a stable, professional setting with opportunities to grow your technical skills while supporting a diverse multi-site organization. Permanent, full-time employment within a well-established organization.

Travel Allowance: $0.55 / km mileage reimbursement for work-related travel between company locations. Lieu time provided for occasional after-hours maintenance or deployments. On-Site & Field Support: Provide professional, face-to-face deskside support across various Budds' Group locations when issues cannot be resolved remotely . (This is not an “on the road” position, but it does require travel between our locations when needed for hardware support or deployments.) Independent IT Support: Respond to, troubleshoot, and fully resolve a wide range of incoming IT service requests and incidents.





This includes Windows 11 desktops/laptops, hardware peripherals, and core Microsoft applications. Independently handle the user account lifecycle (onboarding, offboarding, provisioning, and password resets) within a hybrid Microsoft 365 environment.

Hardware Deployment & Lifecycle: Perform end-to-end setup, data migration, configuration, and secure decommissioning of end-user computing equipment. Real-time verbal communication: in person and by telephone with end users.

Visual inspection: hardware, cabling, screens, and printed documentation. IT equipment up to 50 lbs and navigating stairs, server rooms, and workstation areas.

Independent travel: between company locations using a personal vehicle.

Experience: 3+ years of hands-on IT support experience in a business environment.

Autonomy & Judgment: Proven ability to troubleshoot methodically and independently without immediate supervisor intervention, knowing when to escalate and when to own an issue.

Technical Stack: Strong working knowledge of Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), Active Directory and Entra ID user/group management.

Networking Basics: Familiarity with user-level networking concepts, including DNS, DHCP, TCP/IP, and VPN troubleshooting. A valid Ontario G2 or full G driver’s license and a reliable personal vehicle are required for routine travel between local sites. A personal smartphone capable of supporting multi-factor authentication and work-related communications is required.

Newly Created

Role (This posting is for a new position, not a replacement for an existing vacancy).

Artificial Intelligence Disclosure: We use AI-assisted tools to help review applications and identify candidates who meet objective job-related criteria.

📌 Intermediate IT Technician (Senior/ Junior (Oakville)
🏢 Kieswetter Mazda
📍 Oakville