We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. As a Interview Scheduling and Program Support Manager, you will lead the development and execution of global processes for interview scheduling and talent program support, ensuring operational excellence and compliance across the enterprise. You will manage a high-performing team, collaborate with stakeholders to implement process improvements, and provide training, reporting, and system oversight to enhance the talent acquisition experience.

Your role will be instrumental in driving efficiency, data integrity, and innovation within TA operations. Develop and lead global enterprise system processes relating to Interview Scheduling and Talent Program Support. Document, train, and provide continuous improvement on processes based on executive leadership feedback to all global TA Stakeholders.

Provide training, development, and oversight of team responsible for delivering a vast array of centralized operational TA business processes related to Interview Scheduling and Program Support. Daily interview and event scheduling support and oversight. TA and Talent programming support including administrative tasks, quality auditing, analytics, and special project execution.

Quality review and audits for Yello processes including candidate screens, feedback forms, and other relevant steps. Provide TA reporting support and ensuring data integrity and quality for TA and talent technology stakeholders.



Execute process development for internal talent programs and TA special programming.

Work with talent stakeholders and talent technology team members to develop, implement, and train above critical processes and programs for adherence to defined service level agreements. Identify and develop solutions to ensure the changing operational needs of the business are addressed efficiently with a focus on providing exceptional service to the organization and maintaining HR compliance best practices. Train all new hires and global internal stakeholders on business processes and provide regular feedback and support to the team.

Partner with Talent Technology team to research, test and resolve critical issues on Talent related technology and software platforms, as well as identify solutions and efficiencies. Develop a robust knowledge of department, business units and overall business strategy. Prior experience coaching and developing a high performing team required.

Bachelor’s degree in human resources or related degree. Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances. Strong computer skills,



including an affinity to learning and utilizing new systems, tools and technology.

Proficient and Microsoft Office product suite.

We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); national origin; physical or mental disability; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.

The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive. #

📌 Interview Scheduling and Program Support Manager (Toronto)
🏢 RSM Canada Operations ULC
📍 Toronto