Our Client, a Banking company, is looking for an IT Analyst IV - Technical Support for their Toronto, ON/Hybrid location.

Responsibilities:

- Coordination and execution of the Change Management process on a daily basis, providing both process and client support.

- Serve as a subject matter expert on IT Service Management Change Management process and tool.

- Chair / manage various Technology Change Management related meetings

- Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes

- Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders .

- Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.





- Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL

- Facilitation of collision mitigation and conflict.

- Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.

- Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)

Requirements:

- IT Technical Support experience

- Service Now

- MS office

- ITIl V

- Experience reviewing technical documentation

- Asset management experience

- Enterprise Operations environment experience

- Knowledge of IT change management and ITIL methods and procedures

- Soft Skills:

- Strong communication skills
- strong interpersonal skills

- Nice-To-Have

- FI experience

Why Should You Apply?

- Health Advantages

- Referral Program

- Excellent growth and advancement opportunities

📌 IT Analyst IV - Technical Support (Toronto)
🏢 Iconma Portal
📍 Toronto