IT Level 2 Help Desk Support TechnicianSturgeon Lake EducationHome›Jobs›IT Level 2 Help Desk Support TechnicianSturgeon Lake EducationAdzunaPrince Albert, Prince Albert region full\_time Posted September 17, 2026 Closes ~October 30, 2026## About this RoleIT Level 2 Help Desk Support Technician Sturgeon Lake First Nation Position Summary The IT Level 2 Help Desk Support Technician is responsible for providing technical support and troubleshooting services to Sturgeon Lake Central School staff and students, Education Alliance staff, and Sturgeon Lake First Nation departments and programs. The successful candidate will maintain technology systems, provide help desk support, administer user accounts, and support the organization's network, security, and cloud-based environments.

Responsibilities Provide in office, remote, and help desk technical support to staff, students, and employees.

Administer and support Microsoft technologies including Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Azure/Entra ID, Active Directory, and Intune.

Create and manage user accounts, permissions, and password resets.

Support and troubleshoot network infrastructure including servers, switches, routers, wireless networks, firewalls, and internet connectivity.

Maintain and support access control systems, security cameras, and cybersecurity solutions.

Support Edsby and other educational technology platforms.

Assist with data backup, disaster recovery, software deployment,



and endpoint management.

Maintain organizational websites and web-based applications.

Document technical issues, asset inventories, and support procedures.

Qualifications Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, Cybersecurity, or a related field.

Minimum two (2) years of experience in a Help Desk, Technical Support, or Systems Administration role.

Strong troubleshooting, analytical, communication, and customer service skills.

Preferred Experience ### Experience with:

Microsoft 365, Teams, Azure, Active Directory, Exchange Online, SharePoint, OneDrive, and Intune.

Windows Desktop and Server operating systems.

Network administration, wireless technologies, and firewall management.

Access control systems and security camera infrastructure.

Website administration and content management systems.

Educational technology platforms including Edsby and Google Education Certifications Considered Assets CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA Server+ Microsoft Certifications Azure Fundamentals (AZ-900) Cisco CCST or CCNA Other networking, cybersecurity, cloud, or systems administration certifications Additional Requirements Valid Saskatchewan Class 5 Driver's Licence.

Criminal Record Check and Vulnerable Sector Check.

Ability to travel between organizational sites as required.

Post Date: September 16, 2026 Closes:

📌 IT Level 2 Help Desk Support Technician (Prince Albert)
🏢 Linux User Group
📍 Prince Albert