Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. With clients of all sizes and nearly 700 employees, we currently have an exciting opportunity on our Implementation team for the right candidate. As an Implementation Specialist, you will deliver a seamless and supportive onboarding experience for Payworks’ clients.

From the close of the sale to the handoff to their assigned Client Service Representative, you will manage the setup of Payworks’ workforce management solution and provide comprehensive training. No matter the complexity of the account, you will ensure they have a smooth transition onto the Payworks platform by managing expectations with exceptional service and support. Leveraging your deep understanding of workforce management needs and strong project management skills, you will assess client requirements and drive productive, effective implementations that set them up for long-term success.

Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions. Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”. Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.

Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more! As an Implementation Specialist, you will be the first point of contact for client administrators, guiding them through the Payworks product with expert advice and payroll best practices in mind. Through active listening, effective questioning and clear communication, you will conduct a thorough needs analysis to identify client needs,



uncover opportunities, and proactively address any challenges that arise.

You will also facilitate comprehensive training for new clients, equipping them with the knowledge and confidence to effectively use Payworks’ solutions. Implement great products – You will facilitate the entire client implementation process, from data entry and training to equipment delivery, first go-live and continuing support. You will develop a deep understanding of all modules within the Payworks product suite including Payroll, Attendance Management, Time Management, Human Resources, Reporting, and Applicant Tracking to ensure each client’s setup reflects their specific needs.

With a keen attention to detail, you will gather and apply client-specific product requirements, ensuring accurate database setup and maintaining the integrity of critical information. This includes partnering with the Sales team to manage the prospect-to-client transition and the Service team to ensure Client Service Representatives have the right training and support. Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey.

We will provide a solid training experience to set you up for success, including the option to gain your Payroll Compliance Professional (PCP)



designation through Payworks’ close partnership with the National Payroll Institute (NPI)! Previous experience implementing workforce management solutions or similar software. Proven customer service experience, ideally with a focus on needs analysis and delivering a positive client onboarding experience.

A post-secondary degree or diploma in a relevant field, or an equivalent combination of education and experience. Strong technical skills with working knowledge of Microsoft Office, including Excel, Word and Outlook. Solid mathematical skills with the ability to work accurately with numerical data.

A commitment to quality, accuracy and delivering solutions that add value. Strong planning, organizational and time management skills to manage shifting priorities, handle multiple tasks efficiently and meet deadlines. Keen attention to detail, with experience working with large datasets while maintaining accuracy and a high standard of quality.

BONUS SKILL SET Specific knowledge of the Payworks application and internal tools is a strong asset. PCP Certification or related studies, or equivalent combination of education and experience, would be considered an asset. Fluency in French will be an asset.

We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people.

The Implementation

Specialist has the option to work fully from the Payworks head office in Winnipeg or on a hybrid work model, working in the office at least three (3) days a week. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources. We may use AI-assisted tools for organization, sorting, and workflow management — however, we pride ourselves on a high-touch, human-centered process.

This posting is for an existing vacancy within our team. #

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