Lead as an IT Operations Leader in Ottawa, ON, driving service delivery and cybersecurity for a respected federal entity. This hybrid position requires bilingual capabilities and valid clearance. In this essential role, you will guide IT operations and deliver continuous service improvements while developing a high-performing team.

You'll collaborate with business leaders to align technology initiatives with organizational goals in a regulated environment. Your leadership will ensure secure and reliable IT services. Key Responsibilities:

- Manage IT operations and Service Desk initiatives
- Enhance service quality through continuous improvement
- Strategic advisor on technology and architecture
- Handle vendor and service performance oversight
- Advocate for security and compliance standards

Requirements:

- 5+ years of leading IT operations in enterprises
- Experience with ITIL for Service Desk management
- Proven background in cybersecurity governance
- Solid management of cross-level stakeholder relationships
- Secret Security Clearance and bilingual proficiency required

Contribute to meaningful digital transformation while working collaboratively in a technology-driven federal environment.

📌 IT Operations Leader in Ottawa
🏢 Altis Technology
📍 Ottawa