When applicable, Bombardier promotes flexible and hybrid work policies. At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. Working at Bombardier means operating at the highest level.

Insurance plans (Dental, medical, life insurance, disability, and more) Retirement savings plan Employee Assistance Program We are currently seeking a Major Incident Manager to join our IT Operations team. In this role, you will be responsible for monitoring and maintaining the health of critical technology services, leading the resolution of major incidents, and ensuring business operations remain resilient and available. You excel in a quick-paced environment, possess strong IT operations and ITIL knowledge, and can effectively bridge technical and business conversations In this role, you must be able to work on rotation outside of normal business hours (weekend shifts, holidays, & evenings) as our team’s coverage is 24 hours a day, 7 days a week, 365 days a year.

Collaborate with infrastructure, application, cloud, and other support teams to improve service availability, monitoring effectiveness, and operational performance. Take actions to achieve reductions in frequency and duration of Major incidents that impact IT availability. Drive proactive monitoring, event management, and continuous service improvement initiatives to reduce business-impacting incidents and improve service reliability across the enterprise.





Participate in MORs, DMMs, operational readiness, health checks, and service risk assessments. You have a Bachelor Degree in Engineering, Computer Science, or relevant technical discipline. You have at least 8 years of experience working in IT Operations, Command Center, NOC, Major Incident Management, or Service Management environments.

You have ITIL Foundation Certification. You have strong knowledge of ITIL Event, Incident, Problem, and Change Management processes and ServiceNow, especially ServiceNow Incident Management module. You have good understanding of multi-tiered IT infrastructure environments, including routers, switches, physical/virtual servers, storage arrays, active directory, and APIs.

Good knowledge of computer systems, integration and architecture principles, and how interconnected technologies support critical business processes.

Experience in IT support and operational management, including coordinating service restoration and managing high-impact incidents.

Experience with automation, workflow orchestration, or operational process improvement is considered an asset. Knowledge of enterprise monitoring and observability tools (Datadog, ManageEngine, Ignio, etc.). You have outstanding written and verbal communications skills in English; proficiency in French is an asset. You have expertise in Microsoft Teams, Co-Pilot, and Microsoft Office 365. #Job IT Major Incident Manager Primary Location Administrative Centre (CA) Shift Day job

📌 IT Service manager informatique (IT) (Dorval)
🏢 Bombardier Transportation
📍 Dorval