Become a key player in ICT service with COFOMO as an IT Service Support Technician. Provide technical support and uphold service excellence in a dynamic setting. COFOMO is looking for an IT Service Support Technician with 2-4 years of experience in technical support. Focus on delivering first-contact resolutions and maintain communication with users throughout the support process.

Your role includes analyzing technical issues and training users on systems and applications. Key Responsibilities:

- Prioritize and manage incidents within service tools
- Offer professional support through multiple communication channels
- Maintain and document workflows and solutions
- Oversee IT equipment lifecycle from assignment to retrieval
- Collaborate on service enhancement projects

Requirements:

- Minimum 2 years in technical support or related training
- IT diploma or equivalent certification
- Strong customer service and interpersonal skills
- Fluent in French and English, both written and spoken
- Familiar with ITIL and troubleshooting methodologies

Utilize your technical background to contribute to COFOMO's success in enhancing client solutions.

📌 IT Service Support Technician at COFOMO (Montreal)
🏢 COFOMO
📍 Montreal