IT - Support Analyst 1 Responsibilities:

- Provide support for customer requests, analyze problems, and elevate issues when necessary - Communicate technical information to nontechnical users - Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction - Install, configure, and test all new workstations, peripheral equipment, and software - Troubleshoot LAN/WAN and connectivity issues Experience Requirements:
- Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment

OR - A university degree or diploma in computer science recent graduate - Strong troubleshooting and problem-solving abilities.

- Excellent customer service and communication skills.
- Solid written documentation and note-taking skills.
- Ability to learn quickly in a fast-paced environment.
- Ability to prioritize multiple tasks while maintaining attention to detail.
- Experience supporting Microsoft Windows operating systems.
- Experience supporting POS or E-Commerce systems.
- Basic understanding of networking concepts including:
- TCP/IP - DNS - DHCP - VPN Connectivity - Wireless Networking Beneficial to have: While not required,



experience with any of the following technologies would be considered an asset:
- Microsoft 365 Administration - Microsoft Entra ID (Azure Active Directory) - Azure Fundamentals - IT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.) - Sophos Endpoint Security - Dell hardware platforms - Cisco, Meraki, or Ubiquiti networking equipment - Enterprise laptop and desktop deployments - Hospitality technology platforms - Multi-site support environments - Customer service or hospitality experience Education:
- A university degree, diploma in computer science, or related IT certificates.

The following certifications are considered assets:

- CompTIA A+ - CompTIA Network+ - CompTIA Security+ - Microsoft Azure Fundamentals (AZ-900) - Microsoft Security, Compliance, and Identity Fundamentals (SC-900) - Microsoft 365 Fundamentals (MS-900) - Cisco Certified Network Associate (CCNA) Candidates currently studying toward these certifications are encouraged to apply.

Requirements

- Revelstoke based - This is an onsite position - Weekend rotation required

📌 IT - Support Analyst 1, Revelstoke
🏢 Northland Properties
📍 Revelstoke