Join Charter as an IT Support Analyst, providing hands-on technical support across multiple systems. Bring your expertise in desktop, network, and Microsoft 365 troubleshooting to enhance performance. As a key member of Charter's IT team, you will deliver Tier 1 and Tier 2 support to end users while ensuring the stability and security of our IT infrastructure.

Your role will include managing user accounts, troubleshooting devices, and supporting crucial applications within a collaborative setting. Your exceptional customer service skills will help enhance user experiences. Key Responsibilities:

- Provide Tier 1 and Tier 2 support for end-user devices
- Troubleshoot hardware and software issues promptly
- Administer Microsoft 365 services and user accounts
- Manage Juniper network infrastructure and VPNs
- Document incidents and escalate complex issues as needed

Requirements:

- Diploma or degree in Information Technology
- Over 3 years of IT support experience
- Proficient in Windows environments and Microsoft 365
- Knowledgeable in networking and firewall technologies
- Strong communication and multitasking abilities

Leverage your technical skills in IT support and customer service to thrive at Charter.

📌 IT Support Analyst at Charter (Calgary)
🏢 Charter Telecom
📍 Calgary