IT Systems Analyst II Department: Service Delivery Employment Type: Full Time At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We’re a team of doers, builders, and tech whisperers who live by 4 core values: We pride ourselves on making IT personal, making IT easy, and getting IT right.

And it all starts with our talented team that is committed to raising the bar. In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

Mentor and maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support Train and educate VC3 clients on technical standards Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office General network connectivity including ISP Common networking technologies such as DHCP and DNS Wireless network performance and accessibility Complete technical administrative tasks such as:



Add/remove/change virtual server resources Make recommendations for improvements of supported hardware and software 5+ years relevant technical experience is required OR 2 years experience in Systems Analyst I role at VC3.

Windows

Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare, routing and Switching, Firewalls, VPNs ~CCNA, VMware, or Microsoft 365/Azure certifications highly desired ~ Solid knowledge of current IT concepts, issues, practices, methodologies, and trends ~ Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. ~ Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday.

We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! #

📌 IT Systems Analyst II (Vancouver)
🏢 VC3
📍 Vancouver