IT - Technical Analyst - Entry Contract Length: 12 Months Work with internal business partners and external suppliers to ensure appropriate delivery of technology goods and services (e.g., computers, printers, monitors accessories). Validate, resolve issues/concerns and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through Clients electronic purchasing system. Provide input to fiscal planning process based on previous trend analysis and planned initiatives/projects identified through consultation with assigned portfolios.

Work Experience: Service Excellence--Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.

Relationship

Management--Ability to establish and build healthy working relations and partnerships with clients, vendors and peers. recognizing that verbal communication is more than just language - it includes tone, style and structure. Consulting--Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.

Interpersonal

Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.

Written

Communications--Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.

Problem

Solving--Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.



Assessing the best approach to correct vendor billing based on the supported LOB and restrictions related to vendor processes. Taking corrective action to follow up on billing and asset receipt discrepancies.

Providing explanations to clients may fail to satisfy their concerns and they must be referred to a more senior staff member. Procurement analyst is responsible for managing 50+ Technology asset requests in the Service Now queue for IMAC, Refresh and Project activities for over 40,000 employees across Client. This involves a detailed review of client computer requirements via Service Now ticket or email.

Validation of client information and a thorough understanding of allocation principles prior to placing an order in PeopleSoft (procurement tool). Managing the request from procurement to delivery ensuring customer, vendor and onsite contacts are notified and tasks are completed promptly. Ability to handle multiple tasks and communications including technology purchases, client inquiries, supply change management, vendor ETA’s, Service Now queue and mailbox management. 1-2 years of experience supporting procurement and/or asset lifecycle management. ~ Robust knowledge of ServiceNow, specifically ticket management. ~ Basic Excel knowledge. ~ Understanding of technology geared towards desktop assets.

Strong asset. We can help! We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in.

We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

📌 IT - Technical Analyst - Entry (Toronto)
🏢 Ian Martin Group
📍 Toronto