Be a part of our dynamic team at Performance Auto Group! We are currently seeking an IT Technician to join our IT Team in the Muskoka Region! The successful candidate will be providing technical assistance and support in an effective and efficient manner. Must be self-starting, a team player with the ability to establish good working relationships with the IT Team and all employees.

Performance Auto

Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Every customer is entitled to a great experience Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families 3 years plus experience in Computer Systems, Networks, and Helpdesk. ~ Set up, configure, and deploy workstations, laptops, and workspace environments for optimal user experience. ~ Manage incoming help requests from PAG employees via IT ticket system in a courteous manner. ~ Establish documented resolutions to analyze trends that can assist in preventing future technical problems. ~ Prioritize user support requests with all hardware and software issues and elevate problems to the appropriately experienced technician, if needed. ~ Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. ~ Commission software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. ~ Identify and learn the appropriate software and hardware used and supported by the organization.



~ Perform hand-on fixes at the desktop level and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. ~ Program test fixes to ensure the problem has been adequately resolved. ~ Perform post-resolution follow-ups to help technical support requests. ~ Develop documents for help sheets and frequently asked questions lists for PAG's end users. ~ Report issues and concerns immediately to the IT manager. ~ Demonstrate utmost professionalism in the performance of duties. ~ Minimum 3 years of relevant experience is required. Knowledge of the retail automotive industry is preferred.

College

Diploma in Computer Science or a related discipline is preferred. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to support the organization’s goals and objectives.

Excellent interpersonal and team building skills. Exceptional customer service orientation. Excellent management support and guidance Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St.

Performance Auto

Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto

Group is an equal prospect employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation.

📌 IT Technician (Head Office - Muskoka) (Huntsville)
🏢 pagcareers
📍 Huntsville