JR-210934 Project Manager Senior / Delivery Lead We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. Single point of accountability for Customertimes delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network.

Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in scope. The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure — which means influencing a delivery process you do not control while remaining accountable for the outcome.

Hybrid — 2-3x a week at the office at 2300 Meadowvale Blvd, Mississauga, ON L5N 5P9 Project manager team: 1 Solution Architect (onshore), 1 Senior Developer, 2 Mid Developers, and 1 Consultant (offshore) Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point

- Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master
- Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact
- Run the governance cadence: daily standup, bi-weekly planning and demo,



weekly status and RAID, monthly steering committee, and daily hypercare reviews
- Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub
- Coordinate CT support of client-executed SIT and UAT
- Manage client-side dependencies on the critical path — messaging platform provisioning, privacy and InfoSec review, setting access, and open design decisions
- Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure. 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end; ~ Experience leading distributed onshore/offshore teams across a significant time zone gap; ~ Salesforce Field Service or Scheduler delivery experience in an existing, customized org — not greenfield; ~ Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services; ~ Comfortable operating where the client owns Scrum Master, BA, and QA functions; ~ Salesforce Administrator certification
- PMP, PMI-ACP, SAFe, or CSM. Bilingual EN/FR delivery, including Quebec stakeholder engagement
- French language capability. If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter.

📌 4 Project Manager Senior / Delivery Lead (Ontario)
🏢 Customertimes
📍 Ontario