Competition Number: J0926-0706 Position Title: Junior Business Analyst Position Number (Final): 00501822 Vacancy Type: Existing Position Employee Group: Support Staff - USW Local 2010 Job Category: Information Technology Department or Area: IT Services Location: Kingston, Ontario, Canada (Hybrid) Salary: $62,142.00 - $75,772.00/Year Grade: 07 Hours per Week: 35 Job Type: Term Length of term: 1 year Shift: 7 Monday - Friday Number Of Positions: 1 Date Posted: October 1, 2026 Closing Date: October 18, 2026

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We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

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Job Summary

A Brief Overview The Information Technology Services department is looking for a Junior Business Analyst to assist with identifying business needs across the Queen's community and to help with researching practical tools and processes to meet those needs. The position falls within Strategy and Partnerships on the Business Relationship Management (BRM) team and will involve collaborating with a variety of departments and faculties to advance the university's strategic goals.





The successful candidate will assist with incoming IT Services intake requests and contribute to projects by translating business needs into technical specifications, preparing requirements documentation, writing test scripts, and supporting implementations as needed. The person will also help with monitoring progress toward objectives and ensuring issues are logged and resolved. This position provides expertise to aid in the planning, design and development of technical resources.

This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.

If you are curious, enjoy engaging with people, and like learning about technical challenges, this is an excellent chance to grow your skills. The BRM team engages across the university, giving you the chance to impact student learning, research, and administration. If you get excited about turning challenges into opportunities and making things more efficient, you'll thrive in this role.

What you will do

- Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
- Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
- Recommends system and business process improvements on information system and business process issues.
- Ensures issues are identified, tracked, reported and resolved in a timely manner.
- Coordinates and develops training content, and supports the coordination and/or delivery of training.
- Assesses training needs, learning gaps and program risks.
- Ensures updates and changes to any application configurations meet change management and security specifications.
- Other duties as required in support of the department and/or unit.

Required Education

- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

- More than 3 years and up to and including 5 years of experience.
- Experience in data, trend analysis and reporting considered an asset.
- Experience working in a comparable client-focused environment considered an asset.




- Experience in cloud computing environment considered an asset (e.g., Platform-as-a-service (PAAS), Infrastructure-as-a-service (IAAS), Software-as-a-service (SAAS), etc.).
- Experience with designing and implementing solutions leveraging Microsoft 365 applications and services, such as SharePoint Online, Exchange Online, Microsoft Teams and Teams Voice, and Power Platform components considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].

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📌 Junior Business Analyst (Kingston)
🏢 Queen's University
📍 Kingston