Regular, Full-time Are you a community-minded person that’s passionate about investing locally and giving back to your community? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs.

Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision.

Deliver Exceptional Service: Build and enhance member relationships by providing caring and professional service, responding promptly to their needs. Engage with members within the branch and the community to uncover banking needs, offer assistance, and identify opportunities for referrals. Advise on a comprehensive range of financial products and services, including loans, mortgages, lines of credit, deposits, and investment vehicles.

Educate members, leveraging technology to enhance their banking experience and ensure business retention.

Business Development: Develop new business opportunities through outreach programs, networking, and acting as an ambassador of YNCU.

Strategic Planning: Plan activities to achieve both short-term and long-term objectives, ensuring timelines are met.

Issue Resolution: Take ownership of resolving member service issues, ensuring high satisfaction levels.

Branch





Operations & Occasional Supervisory Support (10%) Assist in implementing business promotion campaigns and contribute ideas to help the branch team achieve objectives.

Credit Administration: Support the administration of credit policies by ensuring loan applications are effectively evaluated and documented. Coordinate branch operations within applicable policies to ensure compliance and maintain security protocols.

Leadership Support: Provide coverage for the Branch Manager during their absence, assisting with scheduling and team coordination. Assist in coaching and training team members to foster a collaborative environment. Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience Certified Financial Planner (CFP)/Personal Financial Planner (PFP) designation considered an asset.

Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies YNCU Employees Get To Be a Part Of The Growing Credit Union Movement And Help Us Get The Word Out On Why Banking Locally Is So Important. We’re Your Friendly, Helpful,



And Financially Savvy Neighbour Who Provides Tailored Financial Services To Our Members, Supports Small Businesses, Creates Local Jobs, And Gives Back To Causes That Matter.

Through Our Good Neighbours Employee Volunteer

Program And Monthly Staff Donation Draws, We Even Let You Choose The Causes We Donate To And Support. 7% matching pension ~ Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness ~ Training and Development Opportunities ~ Community Sponsored Events Employee and paid Volunteer opportunities ~ Free banking account ~ The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience, and internal equity. YNCU strives to be a diverse workplace reflective of the communities that we live in. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, advantages, and training.

Your Neighbourhood Credit

Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

📌 Labour Relations Manager - Remote (London)
🏢 YNCU
📍 London