Drive technology service excellence for the Faculty of Applied Science & Engineering at the University of Toronto as the Client Technology and Service Delivery Lead. Engage with technical teams and enhance client technology environments. In this full-time position, you will report to the Manager of Client Services and play a crucial role in overseeing service delivery operations.

This involves continuous improvement initiatives and building effective workflows to optimize user experiences across the campus. Key Responsibilities:

- Design and improve technology service delivery processes
- Lead and mentor technical staff to ensure service quality
- Analyze service performance and implement enhancements
- Manage endpoint deployment, configuration, and lifecycle
- Create knowledge resources for training and support Requirements:
- Bachelor's degree in IT or equivalent
- Minimum 5 years of experience in complex IT settings
- Experience in providing technical leadership for diverse environments
- Competency in mobile device management strategies
- Solid communication and interpersonal skills Utilize your technical expertise in this vital lead role to shape service delivery at the University of Toronto.

📌 Lead Client Technology Services in Toronto
🏢 University of Toronto
📍 Toronto