Lead Guest Experience Specialist Rocky Mountaineer Jasper Alberta Rocky Mountaineer (Seasonal Full Time, March to October) Jasper, AB$25.05 an hour - Full-time Job detailsPay$25.05 an hourJob typeFull-timeShift and scheduleOvertimeWeekends as neededLocationJasper, ABFull job descriptionArmstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. where diversity is valued, and talent is developed to support the growth of our team members and our company. PurposeLead Guest Experience Specialists (LGES) play a crucial role in ensuring the smooth operation of our Stations and Guest Centres by providing leadership and support to our teams on a daily basis.

You will be our teams’ go-to person when issues arise and help team members overcome challenges to ensure we can still deliver life-changing experiences to our guests. You will also support the Guest Experience Managers with various administrative duties that help us seamlessly execute our operations. The Lead GES is part of the Destinations Ground Operations (DGO) team responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Important

TimelineIf selected to move forward in our recruitment process, successful candidates will be contacted via email in January 2026. Interviews will begin in January, with this position scheduled to start in March. Teamwork & Communication Work closely alongside other internal teams and external partners either in-person or via MS Teams, Email, Phone to pass along information, resolve issues and ensure our guests have a memorable experience.

Administration

Prepare documentation and reports ahead of our daily operations to assist in the smooth execution of our operations.

Guest Issue Management

Using our CRM system, ensure that all guest inquiries/issues are being actioned and resolved in a timely manner and in a fashion that upholds the Rocky Mountaineer standards and expectations of our guests. Training & Coaching Provide training to new/returning team members as well as ongoing coaching throughout the season to ensure we are delivering best-in-class service to our guests and continually develop our team members.



On-Duty Management Assist or step in as an On-Duty Manager whenever required to run daily operations in the absence of a Manager.

Team Engagement

Help us build a motivated team and make Rocky Mountaineer a great place to work by building great relationships with team members, providing effective recognition and assisting team members throughout their time working with us. Safety and Security Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures. Report and support investigations of workplace incidents promptly and accurately.

Certificate in Tourism, Hospitality, Travel or related field an asset Second language an asset Experience in tourism, hospitality, and/or customer service an asset Experience using CRM systems (particularly Salesforce) an asset Confident public speaking, including large groups and microphones Energetic, motivated, and committed to guest service Competent using Microsoft Office (Outlook, Word, Excel, Teams) Work EnvironmentSafety-sensitive setting with exposure to railway operationsEarly mornings, evenings, weekends, and split shifts; possible overtimeMust be able to push, pull, lift and carry up to 50 poundsRequired outdoor work in a variety of weather conditionsMust be legally authorized to work in Canada through the end of the season (April – October) Health Care Spending Account (starts at $300) Friends and family rail tickets and packages discount Two annual complimentary rail passes (beginning your 2nd season) Seasonal wage increases Hourly wage: $25.05/hour Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors.

Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services. Understanding the Local Job Market and Working in Jasper,



Alberta Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper.

Lifestyle and Employment while Working in Jasper National Park Explore websites of companies in Jasper that align with your career goals and lifestyle.

Jasper National

Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada. Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park Visitor Services Attendants - Work at visitor centers, providing information.

Conservation

Officers & Ecologists - Protect and manage the park's setting.

Maintenance

Workers - Trail upkeep, infrastructure repairs, and facility maintenance. Hospitality & Tourism Jobs Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management. Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas. Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

Outdoor

Adventure & Recreation Jobs Wildlife & Photography Tour Guides - Helping visitors spot wildlife.

Equipment Rental

Staff - Assisting visitors with gear and rentals. Transportation & Support Services Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions. Parking & Traffic Control Staff - Managing visitor areas.

Research

Assistants - Assisting in environmental studies.

Environmental

Educators - Teaching conservation programs. Volunteer & Seasonal Jobs Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails. Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies. #

📌 Lead Guest Experience Specialist Rocky Mountaineer Jasper Alberta
🏢 The Fairmont Jasper Park Lodge
📍 Jasper