Step into a leadership role at Duliban Insurance as the Personal Lines Service Team Lead in Grimsby, Ontario. Motivate and guide a team to exceed client expectations daily. This role offers you the opportunity to nurture a high-performing Personal Lines Service team.

You will focus on coaching, managing client escalations, and ensuring smooth operational flow. Your contributions will directly impact client satisfaction and team success, fostering a cooperative environment. Key Responsibilities:

- Coach and support the Personal Lines team of brokers
- Enhance client retention and satisfaction metrics
- Manage daily office operations and requests
- Address and resolve client escalations promptly
- Review team performance and provide constructive feedback

Requirements:

- RIBO license with minimum 3 years as an Insurance Broker
- Excellent leadership and communication skills
- Proven ability to manage and coach teams
- Attention to detail and strong organizational skills
- Initiative in assisting team members where needed

Lead with confidence at Duliban Insurance and impact client satisfaction through exemplary service delivery.

📌 Lead Personal Lines Customer Service Team (Grimsby)
🏢 Duliban Insurance
📍 Grimsby