Shore is an IT and strategy consulting firm focusing on innovation in the public sector. We deliver services and tools that advance public sector organizations and the services they provide. Shore’s working setting is flexible, collaborative, and down to earth.

We work hard and deliver exceptional quality, but don’t take ourselves too seriously in doing so. Flexible culture and working environment Contribute to innovative projects Reporting to the Director, Platform Services, the Lead DevOps Engineer is a senior, hands-on technical leader responsible for building, operating, and continuously improving Afflo’s production and non-production cloud environments, CI/CD pipelines, observability, and operational toolchain. This role translates the VP’s operational strategy, standards, and compliance objectives into reliable, scalable, secure implementation while leading execution across the DevOps function day to day.

You will work closely with Product Engineering, QA, Service Management, Implementation/Project Delivery, and external vendors to ensure Afflo services meet uptime, performance, security, and audit expectations in regulated healthcare contexts. You will also mentor other DevOps engineers, lead incident response and prevention work, and drive practical improvements that reduce operational risk and accelerate safe delivery. Operational ownership of cloud infrastructure and delivery pipelines Release engineering and environment lifecycle management Observability, incident leadership, and continuous improvement Security controls, evidence readiness, and DR/BCP execution Own the reliability and day-to-day operation of Afflo environments (production and non-production), ensuring uptime, performance, responsiveness, and strong operational hygiene. coordinate with Service Management and engineering stakeholders through resolution.

Establish and maintain on-call standards, escalation paths, maintenance practices, and operational runbooks aligned with IT Operations and System Administration policies. Build and improve environment lifecycle workflows (provision, reset, clone, teardown) for QA/UAT/demo/customer environments and internal team needs. Implement secure-by-default patterns: network segmentation, least privilege,



secrets handling, encryption, audit logging, and access reviews.

Perform capacity planning and cost optimization—balancing availability, scalability, and operating cost, and providing actionable recommendations to the VP of Delivery. Design, set up and maintain AI specific workloads and pipelines. Data processing, model training, inference etc.

CI/CD, Release Engineering, and Delivery Enablement Build and maintain automated CI/CD pipelines to enable rapid, safe deployments, including release gates, automated checks, artifact integrity, and rollback readiness. Participate in and/or lead major release windows and maintenance deployments; Standardize release processes across teams/products to reduce variance, improve predictability, and support project timelines and SLAs. Partner with Product Engineering and QA to improve test reliability, deployment quality, and developer experience.

Observability and Monitoring Implement and maintain monitoring, alerting, logging, and dashboards that provide actionable signals for availability, performance, security, and data integrity. Provide operational insights to engineering teams using logs and metrics to identify trends, performance constraints, and failure patterns. Implement operational controls and evidence-producing mechanisms aligned with IT Operations policies and selected frameworks (e.g., Support security and governance requests by producing operational materials (diagrams, environment descriptions, safeguards, maintenance practices) and operational evidence in a timely manner.

Coordinate with Security/Service Management on vulnerability management, patching practices, vendor security events, and operational monitoring requirements. Contribute to disaster recovery and business continuity readiness by maintaining runbooks, validating backups/restores,



and participating in recovery exercises/tabletop tests. Support onboarding/offboarding and access provisioning across enterprise tools (email, document storage, chat, ticketing, VPN, dev/QA environment access), emphasizing least privilege and traceability.

Maintain a clear, prioritized operational ticket pipeline; triage requests, track outcomes, and communicate progress and risks. Work with vendors and internal stakeholders to procure, configure, and maintain operational tooling (hosting, monitoring, backups, authentication services, pipeline tools). Coordinate vendor-driven maintenance/outages and ensure internal and customer-facing communications occur when required.

Provide practical input on tool selection and implementation feasibility, aligned to the VP’s standards and roadmap.

Leadership

Within the DevOps Function Mentor DevOps engineers through pairing, code/IaC reviews, incident coaching, and documentation/runbook development. Serve as senior escalation for complex infrastructure/pipeline issues and lead cross-team problem-solving efforts. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). 5–10 years of progressive experience in DevOps/SRE/infrastructure engineering, including ownership of production systems.

Strong

Linux, networking, and troubleshooting skills across distributed systems. multi-cloud exposure is an asset).

Strong

Kubernetes experience (operations, deployments, security posture, cluster/platform troubleshooting). Strong experience with designing and building AI training and inference workflows in a cloud environment. Proven CI/CD and release engineering experience (e.g., GitLab CI, Jenkins, ArgoCD or equivalent), including quality gates and safe deployment strategies.

Proven experience with software development lifecycle (SDLC) methodologies and best practices, Experience with IT Service Management (ITSM) (ServiceNow, JIRA Service Management, BNC Remedy) and Kanban project management (JIRA Software or equivalent). Familiarity with internal IT tooling and identity/access systems (e.g., Experience building internal developer platforms or “golden path” delivery tooling. #

📌 Lead Platform Engineer (DevOps & MLOps) (Toronto)
🏢 Shore Consulting
📍 Toronto