Elevate your career as a Lead Service Manager with Dilawri, Canada's largest automotive group. Oversee operations, enhance customer satisfaction, and lead a dedicated service team in this commission-based role. In this strategic position, you will report to the General Manager while managing service workflow and technician performance.

Your responsibilities will include ensuring operational efficiency, fostering employee development, and maintaining top-notch customer relations. With Dilawri's commitment to excellence and innovation, you’ll play a pivotal role in driving the service department's profitability. Key Responsibilities:

- Maintain high workmanship standards and communicate CSI results
- Ensure daily housekeeping standards for safety and morale




- Develop training programs for technical and non-technical staff
- Resolve customer complaints efficiently within 48 hours
- Collaborate with the Better Business Bureau to address customer concerns

Requirements:

- Proven leadership skills in a service environment
- Solid customer service and conflict resolution abilities
- Excellent organizational and communication skills
- Proficiency with computerized service management systems
- Legally entitled to work in Canada

Drive operational excellence and enhance customer satisfaction as Dilawri’s Service Manager.

📌 Lead Service Manager at Dilawri (Vancouver)
🏢 Dilawri Group of Companies
📍 Vancouver