The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated concerns).

The role will lead and build a high performing and engaged team thatsupports continuous improvement and growth initiatives.

Customer Relationship Management

Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization You will lead a team and manage a complex portfolio with multiple products in a technology environment for either the Individual / Advisory Network or Group Customer technology groups Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments Accountable for maintenance, support, and availability of on premise systems and, 3 rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement,



maintaining 3 rd party operated application relationships and, 2 nd level support Contribute to the annual business planning process by providing a financial view of application support Post-secondary degree/diploma in business or computer science or equivalent experience. A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department Agile Leadership experience in a technology environment A Change Leaderwith experience in driving a high performance culture and advocating the culture changes within the business unit.

Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement Robust relationship building and influencing skills Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.

Experience of working with Agile/DevOps methodology is desirable Experience with ServiceNow platform and ITIL Certification considered strong assets This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Lead Software Engineer (Python) - Remote Job (Winnipeg)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Winnipeg