Join Zendesk as a Lead Technical Consultant, specializing in implementing Amazon Connect solutions. Guide customers from initial requirements to successful deployment with expertise in cloud solutions and consulting. In this role, you will lead the technical delivery for customers, providing hands-on expertise in Amazon Connect and cloud solutions.

Your responsibilities include designing tailored solutions and documenting them extensively. You will collaborate with cross-functional teams to support the full implementation lifecycle, while also providing training to ensure customer success. Key Responsibilities:

- Serve as a subject matter expert on Zendesk for Contact Center
- Lead configuration workshops to produce Technical Design Documents




- Deploy and configure services in customer AWS accounts
- Collaborate with teams to support development and go-live phases
- Conduct knowledge transfer sessions to ensure customer understanding Requirements:
- 3+ years of technical support or consulting experience
- Must have expertise in Amazon Connect
- Proven ability to deploy cloud-based solutions
- Robust programming skills, comfortable with AWS Lambda and Python
- Experience automating deployments for efficiency Leverage your technical prowess and passion for contact center solutions at Zendesk.

📌 Lead Technical Consultant at Zendesk (Quebec City)
🏢 Zendesk
📍 Quebec City