Join Upland Software as the Head of TEM Operations and AI Delivery, driving innovation in Telecom Expense Management. This remote role focuses on transforming relationships through operational excellence and AI integration. In this senior management role, you will oversee Cimpl’s crucial accounts, ensuring flawless execution while positioning the department for future growth.

Your understanding of Telecom Expense Management and operational workflows will allow you to identify areas for optimization through AI. Cultivating solid partnerships with enterprise clients while maintaining high service standards will be your primary goal. Key Responsibilities:

- Deepen relationships with major enterprise clients
- Uphold SLAs and ensure data accuracy
- Rethink and improve managed services delivery
- Implement AI solutions for operational efficiency
- Diagnose and resolve operational issues

Requirements:

- Experience in Telecom Expense Management
- Proven track record of managing SLAs
- Strong communication skills with enterprise clients
- Familiarity with AI and automation best practices
- Highly organized with attention to detail

Transform how Cimpl delivers services by leveraging AI and fostering strong client relationships.

📌 Lead TEM Operations and AI at Upland (Ottawa)
🏢 Upland Software
📍 Ottawa