Join the Manulife team as the Lead for Travel Claims Risk and Vendor Management. Manage critical claim processes and elevate standards through strategic oversight and innovation. You'll be at the forefront of a transformative initiative to streamline travel claims processing.

This role involves leading a dedicated team while enhancing vendor oversight and ensuring that high-value claims are managed effectively. Your data-driven approach will drive procurement and operational excellence in a recent era of claims management. Key Responsibilities:

- Manage complex travel claim decisions and case management
- Partner with audit teams for continuous improvement
- Develop a live operational dashboard for team insights
- Lead automation efforts to improve work efficiency
- Establish vendor governance frameworks and controls

Requirements:

- Relevant educational background in business or health
- 5+ years' experience in claims or audit leadership
- Strong analytical skills and comfort with reporting tools
- Experience with AI in operational contexts
- Proven track record in managing vendor partnerships

Shape the future of travel claims management with your expertise at Manulife, enhancing both processes and team performance.

📌 Lead Travel Claims Risk & Vendor Management (Ontario)
🏢 Société Financière Manuvie
📍 Ontario