Robertson is the School of New Work. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment. The Robertson team assists both during and after graduation to ensure students have the tools they need to succeed in a new career.

Robertson team members serve as guides for our students on their career paths as they navigate their college and educational experiences during their time at Robertson. This role ensures students are supported from enrollment to graduation. The LEG team manages non-academic barriers, facilitates essential assessments, and acts as the central hub for student communication and resource referral.

Serve as the first point of contact for all enrolled students starting in a given month via phone, Salesforce ticketing, virtual meetings and in-person. Administer and proctor mature entrance assessments to ensure students are prepared for their academic programs, as needed. Monitor student progress during the critical early stages of their program and engage proactively when support is needed.

Participate in the activation of student Salesforce accounts as required with leadership oversight. draft and send applicable communications and support learners flagged for intervention. Facilitate requests for additional support by referring students to academic teams or external agencies. Respond to all inquiries regarding non-academic issues, triaging complex matters to the appropriate departments.

Respond to student support requests via the Salesforce Ticketing system as per service standards. Assist with graduation coordination as required. Complete student graduation checks as required. Print student IDs and process bus pass requests as required.

Records,



Documentation & Graduation Perform regular audits to ensure student engagement is consistent and files are accurately maintained per regulatory requirements. Complete graduation review checks, including the review of student files before program completion. Process legal name change requests and continuously update internal process documents to reflect current workflows.

Participate in staff meetings, training sessions, and special projects, including providing reception coverage as required. Post-secondary education is an asset. Work experience within a business and/or post-secondary education setting; a general or specific understanding of careers within healthcare, community service, business, and technology is an asset.

Knowledge and experience with course development software and Learning Management Systems (LMS) would be an asset. Robust communication and customer service skills, and the ability to build andmaintain effective working relationships with students, stakeholders, and team members. Strong computer and digital literacy skills.

A clear Criminal Record Check.

Job Types: Full-time Schedule: Monday to Friday Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. Diversity is a strength that allows our team to reach new heights. Our culture is one of inclusion and respect, and we are committed to continuous growth and to creating and maintaining an environment of belonging.



Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement.

Work Life

Balance- Hybrid work for most positions (after successful completion of probation). ~ 25 Cell phone allowance at hire for most employees ~ Dental Care ~ Disability insurance ~ Employee assistance program ~ Life insurance ~ Paid time off - Three weeks vacation at start, five personal days, two extra PTO days for #CelebrateEverything, MeTime for most employees every week. ~ Paid time off for most positions over the Christmas holiday break (up to 3 days) ~ Social, DEI&B;, Health and Safety and Artificial Intelligence - You can choose what you’re passionate about and let your leadership skills shine! You will be required to provide documentation demonstrating your eligibility, such as a valid work permit or proof of Canadian citizenship or permanent resident status. As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3. In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

📌 Learner Experience Guide (Edmonton)
🏢 Kaizen Lab
📍 Edmonton