Licensing Liaison Officer - Continuing Care Ministry:Assisted Living and Social Services Full or Part-Time: Full-Time Permanent/Temporary/Wage: Temporary Salary: $2,935.39 to $3,850.29 bi-weekly ($76,614 to $100,493 /year) The Alberta Public Service works to build a stronger province for current and future generations. The Ministry of Assisted Living and Social Services leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website at Alberta.ca|Assisted Living and Social Services .

Are you passionate about ensuring safe, compliant, and high-quality continuing care accommodations for Albertans?

The Licensing Liaison

Officer plays a key role in supporting and administering licensing processes and compliance activities for continuing care operators across Alberta. This position provides expert guidance on legislation, regulations, standards, and licensing requirements while fostering collaborative relationships with operators, municipalities, and stakeholders. The Licensing and Compliance Monitoring Branch plays a vital role in licensing supportive living accommodations and continuing care homes across the province.

As a Licensing Liaison Officer, you will serve as the front-line representative of the Ministry, supporting applicants, operators, residents, families, and stakeholders through Alberta's continuing care regulatory framework. Reporting to the Licensing Manager, this position operates with a provincial scope and is responsible for managing licensing processes, providing expert guidance on legislative and regulatory requirements, and ensuring decisions are fair, transparent, and administratively sound. The role serves as the public-facing central intake point for complaints, reportable incidents, and inquiries related to licensing, accommodation standards, continuing care legislation, and resident rights. support operators in meeting legislative and regulatory requirements; Compliance Reviews :



Analyze complex licensing and compliance issues, prepare recommendations and briefing materials, support risk management activities.

Provides advice, support and referrals to the appropriate parties within the Ministry to ensure non-compliance issues are addressed in a timely and efficient manner. and support the development of public-facing resources and awareness initiatives.

Operational Excellence : Maintain accurate licensing records, monitor trends and performance measures, support process improvements and Red Tape Reduction initiatives, and contribute to special projects, reporting, and continuous improvement efforts.

Competencies are behaviors that are essential to reach our goals in serving Albertans. By analyzing trends, assessing risks, and considering long-term outcomes, you identify practical solutions that support organizational goals while minimizing unintended consequences. You proactively identify opportunities to improve processes, remain composed under pressure, and embrace innovation while working within legislative and policy frameworks.

Develop Networks : You build and maintain strong relationships with a diverse range of stakeholders. Through effective communication and collaboration, you foster partnerships, understand stakeholder needs, and support shared outcomes across the continuing care system. University graduation in Public Administration, Political Science, Public Policy, Sociology, Health Administration, Health Sciences, Public Health, Nursing, Social Work, Commerce or Business Administration, plus 2 years progressively responsible related experience; Strong knowledge of Alberta's continuing care legislation, regulations, standards,



and licensing processes.

Demonstrated ability to lead or support policy, operational, process improvement, and project initiatives. Excellent communication, consultation, stakeholder engagement, conflict resolution, and relationship-building skills. Strong analytical, critical thinking, risk assessment, and decision-making abilities.

Knowledge of government processes, policy development, and legislation impacting older adults and persons with disabilities. Knowledge of related legislation, including Building and Safety Codes, Environmental Public Health requirements, and the Residential Tenancies Act. Proficiency with Microsoft Office applications and electronic information management systems.

The following experience is considered as assets Experience with licensing reviews, compliance monitoring, investigations, or enforcement activities.

Experience supporting legal proceedings, administrative hearings, or preparing formal recommendations and briefing materials.

Experience implementing business modernization, technology, or process improvement initiatives.

Experience working with continuing care operators, regulatory agencies, government programs, or stakeholder-focused environments.

Experience delivering presentations, education sessions, or public engagement activities. Hours of work are 08:15 AM to 04:30 PM, Monday to Friday. This is a temporary full-time position for one year, working 36.25 hours per week.

Location: ATB Place North, 10025 Jasper Avenue, Edmonton, AB, T5J 1S6 or Alberta Government Services Building, 710 4 Ave SW, Calgary, AB T2P 0K3 or Red Deer Provincial Building, 4920 51 St, Red Deer, AB T4N 6K8. Final candidates may be required to undergo a criminal records check (CRC). Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate.

How your qualified and/or academic background relates to this role, including your direct and transferable expertise and skills.

📌 Licensing Liaison Officer - Continuing Care (Edmonton)
🏢 Government of Alberta
📍 Edmonton