Join Lightspeed as a Technical Customer Support Expert and offer best-in-class support to B2B clients utilizing the NuORDER platform. Engage in resolving technical inquiries across multiple channels. This role emphasizes delivering high-quality customer service while becoming a knowledgeable resource on the NuORDER system.
You will address client issues, provide troubleshooting, and maintain excellent communication with users. Your expertise will help improve customer experience and streamline processes within a team-oriented setting. Key Responsibilities:
- Become a NuORDER expert to assist clients effectively
- Troubleshoot and document technical issues for client support
- Validate data during integration for app efficiency
- Manage and respond to customer tickets promptly
- Collaborate with team members on project initiatives Requirements:
- At least 2+ years of experience in customer service or SaaS
- Familiarity with B2B product support
- Strong understanding of retailing and merchandising principles
- BA/BS or equivalent experience necessary
- Excellent skills in data handling and client communication Elevate customer satisfaction through your expertise in technology and commitment to service excellence at Lightspeed.