The LINC Program Support Assistant plays a key role in supporting the successful delivery of the Language Instruction for Newcomers to Canada (LINC) program. Reporting to the Manager, Business Operations and Program Coordinator, this position provides administrative support to the Academic Program Manager, Program Manager, Associate Chair, and Business Operations team, while serving as an important point of contact for students, faculty, and college service areas. This role is responsible for facilitating LINC program operations through student support, enrolment administration, data management, records maintenance, event coordination, and process improvement.

Working in a dynamic and learner-focused setting, the LINC Program Support Assistant helps ensure students receive timely support while contributing to efficient program delivery and strong administrative processes. Represent the faculty at reception and maintain broad knowledge of college systems, services, and resources to support students and staff. Maintain accurate student information through data entry, uploads, enrolment processes, and integration of student data into required reporting systems.

Connect with students throughout the term to support enrolment, waitlist management, and program participation. Prepare, validate, and manage data required for student placement and program administration. Support student requests for certificates, letters, records, and general course information.

Provide administrative support for program operations including expenses, supply management, timetabling, records management, event coordination, evaluations, and committee activities. Document and promote LINC program information for college service areas and internal stakeholders. Identify, document, and raise issues related to administrative processes while supporting process improvements and new initiatives.





Develop and maintain administrative process documentation and provide information and support to the Business Operations team and program leadership. Two-year Administrative Diploma or a combination of education and equivalent experience. Three or more years of customer service experience.

Strong understanding of office systems and experience using Microsoft Office, Teams, and related applications. Strong technical skills with the ability to learn and adopt new systems, software, and processes. Robust interpersonal, customer service, and communication skills, with the ability to remain clear and calm in a busy environment.

Experience with PeopleSoft, working with multicultural clients, or knowledge of another language is considered an asset. Coordinate multiple administrative requirements and competing timelines while maintaining accuracy and attention to detail. Make informed decisions to support students, faculty, and staff while knowing when to seek guidance from colleagues, program leadership, and college service areas.

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NorQuest policies, procedures, training manuals, and established practices to resolve issues and support program operations. Lead administrative processes and systems within your portfolio to ensure college and program requirements are met. Identify opportunities for process improvements and contribute to discussions, analysis, and solutions that enhance administrative effectiveness.

Build collaborative relationships with students, faculty, Student Services, the Office of the Registrar, Finance, Facilities, BTS, and other service areas.



Work independently and collaboratively to support learners, internal clients, and program leadership. Develop, review, maintain, and improve administrative process documentation that supports consistency, continuity, and service excellence.

AUPE Band Level 5 | Administrator I | $1,876 - $2,439 bi-weekly reflective upon what you bring AKA your education and experience. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc. For applicants who have completed post-secondary studies from outside of Canada, it is required they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as: This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone. NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.

📌 LINC Program Support Assistant (Edmonton)
🏢 NORQUEST COLLEGE
📍 Edmonton