Logistics Coordinator - Inbound (Internal Only) Logistics Contract, Full-Time, Salary Reports to: Tsering Paldon, Logistics Lead Location: Hybrid (minimum of 2 days/week onsite) 70 The East Mall, Etobicoke, ON Job Posting: Logistics Coordinator - Inbound Full-time with the ability to work mornings, afternoons, overnights, holidays, and occasional weekends Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto. Lush is known worldwide for its unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program.

Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations' logistical requirements are met while optimizing costs and ensuring service expectations. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.





Manage the transportation portfolio by ensuring financial and operational performance is in line with company objectives Coordinate transportation activities between operations and the vendor Confirm transportation services are executed according to contract standards Monitor service provider performance and level set expectations to meet customer requirements Partner with junior coordinators to improve service and operations, and resolve transportation issues related issues Identify and recommend transportation improvements to customers and stakeholders by proactively analyzing transportation performance results against benchmarks Cultivate strategic partnerships with transportation service providers Participate in contract negotiations and the new carrier selection process to improve service performance Execute and implement assigned projects and initiatives Administrative & Other Functions Process and audit transportation invoices to confirm accurate billing Establish transportation SOPs to ensure shipments are compliant with transportation regulations Provide meaningful commentary to customers and stakeholders relating to transportation results Maintain and update the inbound transportation file daily Book delivery appointments Forecast service and capacity requirements to ensure transportation providers can execute freight volumes Attend carrier meetings, seminars, and other transportation- or cost-related meetings when required,



and provide relevant shipment information and operational feedback Inform internal stakeholders of the world news related to all modes of shipping Cover for Junior Logistics Coordinator during vacation Responsible for hitting key performance indicators (KPI), including on-time delivery scores and freight spend LUSH distribution experience required At least one year of direct experience working in the supply chain At least one year of direct experience in freight/transportation Solid understanding of transportation metrics and how they can support supply chain objectives Proficient with MS Office Suite College diploma or University degree in Business, Logistics, and/or Supply Chain Knowledgeable in transportation laws and regulations Experience with all modes of transportation Proficient in project management, vendor evaluations, and process improvement It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

Requests for accommodation can be made at any stage of the recruitment process.

Lush North

America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. #

📌 Logistics Coordinator - Full Time, Contract (Toronto)
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📍 Toronto