As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and key machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.

The Operational Care

Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care Center (OCC), this role manages end‑to‑end transport activities, including executing bookings with partners and gateways, preparing all required documentation, and monitoring each shipment through completion, including proactive deviation handling. You will work closely with our Customer Care Specialists to ensure all customer‑specific requirements are met (such as transit times, carrier selection, and routing).

All activities must be performed in full compliance with air transport regulations, industry and product standards, Kuehne+Nagel guidelines, and within Kuehne+Nagel operational systems. Manage and execute all operational activities accurately, reliably, and on time, while minimizing overdue tasks and meeting defined customer deliverables Monitor shipments end‑to‑end, proactively follow up on deviations, and ensure timely, accurate updates in Kuehne+Nagel systems — including financial data such as costs Review and clarify Customer Care Location (CCL) instructions when discrepancies arise related to regulatory requirements, routing, transit times, rate information, or other conflicts Immediately escalation operational issues, disputes, or discrepancies to supervisors or managers Collaborate closely with partners, suppliers, gateways,



warehouse teams, customs, the Revenue Care Center (RCC), and other internal and external stakeholders as needed Monitor carrier and partner performance, escalating concerns when service levels or commitments are not met Participate in identifying process improvements and implementing operational enhancements Partner with Sales and Customer Care teams during account implementation to ensure a smooth transition from sales to operations If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Minimum 1 year of experience in air logistics or freight forwarding Degree in Logistics or related field; Proficiency with the MS Office Suite (Excel, Word, Outlook) Solid understanding of regulatory requirements and industry‑specific guidelines Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Artificial

Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

📌 Logistics Coordinator - International Freight (Richmond)
🏢 Kuehne Nagel
📍 Richmond