Enhance IT support services as a Major Incident Management Specialist with Express Scripts Canada in a hybrid role. Leverage your analytical and communication skills to resolve high-severity incidents swiftly and effectively. Join the IT Support Services team at Express Scripts Canada, where you'll engage in managing critical technology incidents. Bringing 2-4 years of major incident management experience, you'll lead technical teams and ensure timely service restoration.

Your role will involve problem-solving, documentation maintenance, and collaboration with both stakeholders and support teams. Key Responsibilities:

- Lead Major Incident Management process to restore services quickly
- Coordinate with teams for effective incident resolution




- Distribute incident communications and manage French translations
- Maintain documentation and incident management artifacts
- Support root cause analysis and implement long-term solutions

Requirements:

- Post-secondary degree in Computer Science or IT
- 2-4+ years in Major Incident Management
- ITIL Foundation v4+ certification required
- ServiceNow experience; admin certification preferred
- Robust customer service skills for effective resolution

Support the IT landscape at Express Scripts Canada and drive excellence in incident management.

📌 Major Incident Management Specialist at Express Scripts (Mississauga)
🏢 Cigna Health and Life Insurance
📍 Mississauga