Lead Field Services Operations for Ericsson Canada as the Head of FSO. Oversee delivery, financial performance, and compliance for a Tier 1 customer in North America. Ericsson seeks a decisive leader to manage the Managed Services Head of Field Services Operations.

You will be responsible for field service delivery, operational success, and building strong customer relationships. This role demands expertise in managing a workforce across diverse geographies while ensuring compliance with global standards. Key Responsibilities:

- Manage the Field Services delivery for key contracts
- Lead and develop a large team of FSO employees
- Maintain financial performance through cost management
- Foster solid customer relationships and support transitions
- Monitor operational performance, ensuring SLA compliance Requirements:
- Bachelor’s degree in relevant engineering field
- 20+ years in the Telecom industry
- Proven experience with Tier 1 customer services
- Familiarity with project governance and risk management
- Excellent English communication skills, French preferred Drive operational excellence and customer satisfaction as the Head of FSO at Ericsson Canada.

📌 Managed Services Field Operations Head (Toronto)
🏢 Ericsson
📍 Toronto