Managed Services Specialist - Customer Enablement (GTA) Customer Success Full Time TORONTO, ON Remote $60,000 - $70,000 CAD per year Job Location: Greater Toronto Area, Remote-first ACTO is an Intelligent Field Excellence (IFE) platform built for life sciences that unifies human intelligence with empathetic AI to help Sales, Medical, Market Access, and Marketing teams improve customer engagement and brand performance. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible in face-to-face HCP interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. As a validated platform compliant with FDA 21 CFR Part 11 and SOC 2 Type II certified, ACTO is the trusted partner for intelligent field excellence in the life sciences industry.

As a Managed Services Specialist, you will be part of a team responsible for providing managed services support for established and emerging pharmaceutical companies as well as enterprise and SMB medical technology companies. This is a key role in the client journey and provides a high level of value to clients at all stages. Leading and supporting the delivery of Managed Services to clients with services, including: Creation and management of assets,



forms and content in ACTO Omnichannel; Training delivery including workshops and development of custom guides; Management of ticket submission and tracking upon the identification of issues.

Aligning on customer vision and goals, and driving a clear, results-focused plan to success with urgency and precision. Prioritizing data security for clients. Proactively manage and resolve both forecasted & unexpected changes and issues. 2+ years’ experience in software implementation. ~ Experience with agile implementation approaches. ~ Bachelor or Diploma in Life Sciences, Applied Science, or equivalent. ~ A demonstrated and proven successful track record in generating and executing on implementation plans. ~ Excellent time management skills, with well-defined personal habits and systems for prioritizing and completing work. ~ Bonus points if you have: Remote work with opportunities for in-person collaboration (for those in the GTA).

We are an equal chance employer and are committed to working with applicants requesting accommodations during our interview process. We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers.

📌 Managed Services Specialist - Customer Enablement (GTA) (Moncton)
🏢 Collage
📍 Moncton