Vancouver Whitecaps FC is seeking an organized, proactive, and solutions-oriented Manager, Academy Operations to provide operational and administrative leadership across the MLS Academy. This role is responsible for ensuring the smooth delivery of team travel, match-day operations, scheduling, registration, player services, financial administration, billet programming, and player relocation support. Reporting to the Director, Academy Operations, the Manager will work closely with players, families, coaches, Academy staff, league and governing bodies, vendors, and internal departments to ensure a high standard of service, compliance, communication, and operational excellence.

Lead day-to-day operational and administrative coordination for Academy teams and programs. Manage team calendars, schedules, field bookings, communications, tickets, accreditation, and program events.

Support

Academy initiatives, special projects, alumni programming, awards, community activities, and staff professional development. Team Travel & Match Day Lead all Academy team travel planning and logistics, including flights, accommodations, transportation, meals, insurance, itineraries, and in office support. Develop and distribute detailed travel itineraries and operational plans to players, parents, and staff.

Travel with teams as required and oversee on-site logistics, including airport and hotel coordination. Coordinate visiting team logistics, including training facilities and match-day requirements. Serve as a primary contact for players and parents on non-technical matters, providing timely and effective support.

Work with school and club staff to support player education, wellbeing, and student‑athlete needs. Support the implementation of Safe Sport policies, player expectations, and Academy policies and procedures. Ensure players and parents understand and comply with applicable agreements, codes of conduct, policies, and procedures.

Billet

Program & Relocation Coordinate all Billet Program logistics, including player arrivals and departures, travel, communications,



agreements, and host family administration. Support player relocation needs and manage associated expenses. Registration & Records Management Manage player onboarding, exits, releases, international transfer certificates, team and league movement, and related communications.

Maintain accurate player records, including passports, visas, travel documentation, and historical databases. Coordinate player information requests related to National Team activities. Ensure staff meet background check, Secure Sport, and mandatory training requirements.

Manage administrative systems and platforms to improve efficiency and record management. Support the development and management of annual operational and team travel budgets. Oversee travel-related financial administration, including per diems, purchase orders, vendor payments, expenses, and reconciliation.

Manage departmental credit cards and ensure timely reconciliation and receipt submission in accordance with club policies. Track and manage Billet Program and player relocation expenses. Coordinate logistics for Academy trialists, including invitations, communications, travel, meals, per diems, itineraries, documentation, and internal coordination.

Support scheduling and travel arrangements for approved scouting and talent identification activities. 3-5+ years of experience in sports operations, team administration, event operations, travel coordination, or a similar operational role. ~ Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines in a fast‑paced environment. ~ Experience coordinating travel, budgets, vendors, registrations,



and logistics. ~ Excellent communication and relationship-building skills, with the ability to work effectively with players, families, staff, vendors, and external organizations. ~ Strong attention to detail and a high level of accountability when managing sensitive information, documentation, and compliance requirements. ~ Ability to work flexible hours, including evenings, weekends, holidays, and travel with teams as required. ~ Experience working in professional or youth sport is considered an asset. ~ Knowledge of soccer operations, Canada Soccer, FIFA, MLS, or related governing bodies is considered an asset. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future. We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada.

In addition to building a winning team on and off the pitch, the Club places outstanding importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Inclusion Statement Vancouver

Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Within these walls, you are welcomed, accepted, and respected.

And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief.

📌 Manager, Academy Operations (Full-Time) (Vancouver)
🏢 whitecapsfc
📍 Vancouver