Hudson is a different kind of security, doors, automation, and locksmithing company. We’re part construction, part tech, and part problem-solvers — the crew that takes the custom, awkward, high-stakes job and makes it work. We protect people, property, and livelihoods. If you’re the person who can keep the schedule tight, the customer informed, and the quote accurate — without losing your composure or your sense of humour — keep reading.

Operations

Coordinator — Service, Projects & Estimating. You are air traffic control for service, project support, and quoting. You sit between the customer, the service manager, the technicians, and the project team.

You turn it into a scheduled job, a clear quote, a clean invoice, and a customer who doesn’t have to chase anyone. The mix shifts with the season. Other months you are building quotes, supporting project admin, and helping work move from “interested” to “booked.” That flexibility is the job — not a side hustle we forgot to mention.

Customer experience: Build and protect the daily board for field technicians. Adjust when a site runs long, a part is late, or a priority jumps the queue. Prepare clear, qualified quotes for service work and smaller projects. Price labour, materials, travel, and reality — not wishful thinking.

Project support: Help the project team with the administrative load on larger installs: paperwork, scheduling coordination, documentation,



and handoffs so work doesn’t stall between office and field. Hold the line on digital documentation. If the field system is messy, everything downstream gets expensive.

Heavy service season: more dispatch, customer communication, and service quotes.

Heavy project season: more estimating support, project admin, and coordination.

Service

Management.

Project

Management. This is a high-performance team, not an unconditional family. Stay calm when the phone, the inbox, a waiting technician, and a quote deadline all hit at once. Take the work seriously and treat people properly — customers and field techs included.

Care about the details, because a sloppy schedule or a sloppy quote becomes someone else’s bad day on site. Like process, hate “we’ve always done it that way,” and want the board, the quote, and the customer experience to get sharper. Talk down to field staff.

You will not be the person drowning in paper while the field waits. Our cloud-based field management system for scheduling, quoting, and invoicing. Digital work orders, schedules, drawings, and reports.

Competitive salary: $Medical, dental, vision, life & disability benefits. On-site parking. Exceptional organization, written communication, and customer service. Comfort with modern office software (Google Workspace / Microsoft Office) and a willingness to master our field system. Clean criminal record check. Estimating experience is an asset, not a gate.

📌 Manager - Business Operations & Planning (London)
🏢 Hudson Entry & Automation
📍 London