Manager Business Resiliency and Continuity You will be working on a adaptable hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview The

Manager, Business Resiliency & Continuity leads Fidelity Canada’s enterprise business continuity and operational resilience capabilities. This role is responsible for ensuring that critical business services, processes, and functions can continue to operate and recover effectively during disruptions, including technology failures and cyber events. The role partners closely with business units define critical services, conduct business impact analyses, and establish continuity strategies, while coordinating enterprise crisis management and recovery planning.

It works in close alignment with Technology Resiliency, Cyber & Resilience Office, and Risk functions to ensure a cohesive and effective end-to-end resilience posture.



act as the primary contact for business continuity and resilience; build strong relationships with senior stakeholders and drive cross-functional collaboration. Establish and evolve the business continuity and operational resilience framework; establish standards for continuity planning, crisis management, and service recovery aligned with regulatory expectations.

Business Impact

Analysis (BIA): Implement recovery strategy, testing plans and BIAs to identify critical services, dependencies, and recovery priorities; Continuity Planning & Recovery : Oversee development of actionable and tested continuity plans; Crisis Management: Lead enterprise crisis response, command and control actives, coordination; establish clear roles, command and control protocols, and alignment with cyber and technology incident management.

Testing & Readiness: Governance & Compliance: Ensure adherence to regulatory and internal standards; Align business recovery priorities with technology recovery capabilities; collaborate with Technology, Risk, Cyber, and Architecture teams to ensure an integrated resilience approach. Minimum 7+ years of experience in business continuity, operational resilience, disaster recovery or related risk management discipline, with at least 3 years in a leadership or management role Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience Strong experience in business continuity planning and operational resilience frameworks Proven experience conducting Business Impact Analysis (BIA)



and process mapping Experience leading crisis management and continuity exercises Strong stakeholder management and facilitation skills across business and technology teams Ability to translate complex operational risks into structured plans and actions Exposure to enterprise risk management frameworks Certifications in business continuity, risk, or resilience (e.g., Base Salary and Discretionary Performance Bonus: Some of the ways we’ll help you feel valued and supported as part of our team Flexible working arrangements - 100% remote, hybrid, and in office options Parental leave top‑up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.

Fidelity

Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. Canada’s Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today’s Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

📌 Manager Business Resiliency and Continuity (Toronto)
🏢 Fidelity Canada
📍 Toronto