CBI Home Health - Waterloo CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.

Because Your Care

Matters CBI Home Health is looking to hire a Care Manager for London and Waterloo regions. As the Care Manager for CBI Home Health you’ll be at the forefront of driving clinical excellence and operational success. This dynamic role puts you in charge of leading and developing a high-performing interdisciplinary care team, which includes clinical professionals, Transition Leads, and Care Supervisors.

Your leadership will ensure the seamless execution of care programs, optimizing performance by leveraging data insights to enhance service delivery, drive quality improvements, and achieve measurable outcomes. You’ll also play a pivotal role in program utilization, billing processes, and aligning performance with strategic goals, all while fostering a culture of collaboration, continuous learning, best practice and innovation. CBI Home Health is more than a workplace – it’s a community.

We foster a supportive, inclusive environment where your ideas are valued, your growth is encouraged, and your well-being matters.

Market-competitive salary: $Hybrid working environment, which allow work-life balance and focus on quality of life Comprehensive benefits and rewards package, including group health, dental and vision benefits,



100% employer paid Employee and Family Assistance Program Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance. Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge. Ensure all team members are consistently and accurately inputting data into program systems.

Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization. Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making. Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs).

Monitor program utilization, billing and invoicing processes to ensure financial performance aligns with organizational targets. Oversee the recruitment, hiring and onboarding of interdisciplinary team members, ensuring that staff have the necessary skills and training for their roles. Collaborate with leadership to address trends in service demand, workforce planning and program efficiency.

Identify areas for quality improvement (e.g., through data review, auditing processes, etc.)



and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness. Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models. Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration.

Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements. Postgraduate education such as an MBA or advanced university/executive training considered an asset ~5+ years of experience in clinical care, home health and/or care management ~Advanced Microsoft Office skills (Excel, Powerpoint) for data analysis and presentations ~ Strong clinical knowledge and commitment to best practices in patient‑centered care ~ Proven experience with care coordination, team leadership and program evaluation ~ Strong clinical skills and knowledge of care coordination, interdisciplinary teams and outcome‑driven programs. ~ Effective leadership, coaching, and team management abilities. ~ Attention to detail with a focus on quality improvement and patient outcomes. ~ Ability to build positive relationships and foster a collaborative team environment. ~ Combine a demonstrated patient‑centered focus with a commitment to providing quality care Recruitment Technology Disclosure: We use technology and automation tosupport administrative aspects of our recruitment process.

📌 Manager, Case Manager (Waterloo)
🏢 CBI Home Health
📍 Waterloo