Permanent Full Time Client Advisory Services (CAS) is Canada Life's advice and sales organization focused on building individual relationships with plan members and clients. Our Benefits &

• Insurance team helps bring that ambition to life by providing advice, guidance, and support across insurance and benefits solutions, helping Canadians navigate important health, coverage, and financial decisions. The team supports plan members and clients with optional and portable perks, life conversions, and digital-direct insurance journeys. Through expert advice, advisor enablement and a focus on the client experience, we help Canadians make informed decisions while creating opportunities to strengthen long-term relationships with Canada Life. Reporting to the AVP, Benefits &

• Insurance, the Director, Client Growth &

• Engagement is responsible for leading growth, engagement, and client experience initiatives that generate opportunities and improve outcomes across the Benefits &

• Insurance client journey. Working closely with Performance Management, this role translates sales funnel insights into actions that drive awareness, engagement, conversion, and lifetime client value. Develop and execute campaigns, client journeys and engagement strategies across Portable Benefits, Individual Health &

• Dental, and Individual Insurance Optimize member and client communications, digital journeys and engagement strategies using a test-and-learn approach to improve outcomes Lead voice of customer and client satisfaction programs, ensuring feedback is captured in initiatives Partner with Performance management to identify sales funnel opportunities and prioritize actions that improve conversion and growth Collaborate with Sales, Marketing, Digital, Tech and Member Experience teams to implement initiatives 7+ years of experience in growth, customer experience, client engagement, sales enablement,



or related leadership roles. ~ Strong understanding of customer journeys and client experience improvement practices. ~ Experience using data and client insights to identify opportunities and improve outcomes. ~ Proven ability to manage multiple initiatives and priorities simultaneously. ~ Strong collaboration and stakeholder management skills. ~ This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options. Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Manager, Client Services - Full Time (Toronto)
🏢 Canada Life
📍 Toronto