Director Organizational Change and Transformation At NB Power we are a team, committed to offering the best customer experience, ensuring energy security, and accelerating a sustainable clean energy transition. Because we’re New Brunswickers too, we care about our customers and future generations, and today we are actively looking for a new member to join us. As a key member of the Customer and Strategy team and reporting to the Vice President, Customer and Strategy, the Director of Organizational Change and Transformation leads enterprise-wide change initiatives that address complex business challenges and drive transformational improvements across the organization.

Leveraging established change management methodologies, organizational effectiveness frameworks, and diagnostic tools, the Director assesses organizational performance, identifies both root and contributing causes of business challenges, and develops strategic solutions that enhance effectiveness and support the achievement of corporate objectives. Working collaboratively with business leaders and the People and Culture team, this role designs and implements sustainable improvement strategies that strengthen organizational capability, improve performance, and enable successful transformation. Leverage organizational change management methodologies, organizational effectiveness assessment tools, and performance data to identify the root cause of performance challenges and barriers to achieving strategic objectives.

Analyze findings to provide actionable insights and recommendations that enhance organizational effectiveness, improve performance, and support the successful delivery of business goals. Collaborate with key stakeholders across the organization, including People and Culture, Business Innovation, and Digital Technology, to identify performance gaps and develop strategic initiatives that enhance organizational effectiveness and eliminate barriers to high performance. Provide expert guidance, coaching,



and strategic support to senior leaders and executives in assessing and enhancing organizational effectiveness.

Lead and influence enterprise-wide transformation initiatives, serving as a project lead where appropriate, to drive alignment across functions, build organizational capability, and achieve strategic business objectives. Proactively identify and address barriers to successful execution, driving alignment, accountability, and organizational performance. Serve as a trusted advisor to leaders by providing strategic guidance, influence, and coaching in areas such as performance, leadership effectiveness and team development.

University degree or master’s degree in Business Administration or Management, or a related discipline Eight years of experience in performance improvement or a related field, including the management of large scale organizational, construction, or technology projects Demonstrated experience in performance improvement, capability management, change management, systems thinking, organizational/self-assessments, leadership and team effectiveness Robust understanding of business strategy, performance management, organizational effectiveness, project management, and change management principles Ability to manage multiple projects and priorities simultaneously One or more of the following would be considered an asset: training in Lean Six Sigma methodology, a Project Management Professional (PMP) designation, or project management training in areas such as risk management or contract management An equivalent combination of training and experience may be considered. Health & Dental plans that provide flexible options to meet your needs Health Spending Account, allowing for further flexibility New Brunswick Public Service Pension Plan, offering retirement financial security Wellness options, including our Employee Family Assistance Program Competitive wages For more information, you may refer to the Canadian Information Centre of International Credentials NB Power is an equal opportunity employer dedicated to workforce diversity. #

📌 Manager, Customer Experience Transformation (Fredericton)
🏢 Énergie NB Power
📍 Fredericton