At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. You’ll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation.

You’ll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub. Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals.

Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and current business growth through partner advocacy Monitor team performance and provide coaching, as needed,



to drive the delivery of KPIs Analyze user behavior data to detect patterns and define activity scores. Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed interventions, partner base segmentation, and the identification of opportunities for continuous improvement Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales Provide 1:1 coaching and growth opportunity for team members through a defined performance management process.

Track individual training and professional development plans and carry out other managerial duties Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders Manage the day-to-day operations of a partner success team Contribute to the development of client processes that ensure long-term client relationships Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement ~ Previous experience collaborating directly with renewals, sales, partner support, and products/engineering ~ Demonstrated desire for continuous learning and improvement ~ Enthusiastic and creative leader, with the ability to inspire others ~ Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus ~ Data-driven: experience with BI tools such as Tableau is a plus ~ Crisp, compelling, and practical style of organizing thoughts into writing and speech; Enthusiastic and creative leader, with the ability to inspire others ~ Able to prioritize and execute to move projects forward ~ Capable of managing own time and team commitments; Demonstrated ability to manage changing, multiple priorities ~ 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management Medical, dental and vision - for employee, partner, and children! ~ Generous PTO and observed holidays ~Pension Plan with company-contribution ~ Discounted gym access at several local facilities ~ At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful. #

📌 Manager, Customer Success (Quebec)
🏢 N-able
📍 Quebec