Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Manager, Global Partner Operations leads a team supporting Travel Trade partners across hospitality, attractions, transportation, and F&B;, ensuring accurate reservations, consistent service, efficient issue resolution, and strong partner relationships.

This role establishes priorities and service standards, improves systems and workflows, and collaborates with Sales, Marketing, Revenue Management, Finance, Technology, and regional Operations to enhance operational readiness, partner experience, and sustainable growth. The ideal candidate is a collaborative, organized people leader with strong communication, analytical, and problem-solving skills, experience in reservation systems and high-volume operations, and knowledge of the travel, tourism, or hospitality industry.

Team Leadership and Management: Lead, mentor, and manage the global partner operations team, ensuring high levels of performance and partner service. Partner with the Global Support Manager to develop and implement training programs that strengthen the skills, knowledge, and performance of the team. Monitor team performance and provide regular feedback, coaching, and support. Manage and optimize reservation systems and tools to improve productivity and partner experience.

Sales And Revenue Management

Collaborate with the Revenue Management and Sales teams to align the commercial strategies to optimize partner opportunities and maximize revenue.



Monitor key performance indicators (KPIs) related to partner operations and report on performance to senior management.

Partner Relationship Management

Maintain strong relationships with key partners, including tour operators, and corporate clients. Handle escalated partner inquiries and complaints, ensuring timely and satisfactory resolutions. Participate in regular meetings with regional and corporate leadership to align goals and strategies.

Prepare and present regular reports on reservation activity, team performance and partner satisfaction. Analyze data to identify trends and make data-driven recommendations for improving processes and outcomes. Lead workforce management and departmental budgeting, including forecasting staffing needs, optimizing schedules and resource allocation, and ensuring alignment with service levels and financial goals. 3+ years of experience in reservations management, preferably in the travel, tourism, or hospitality industry. ~ Proven leadership and team management experience. ~ Strong understanding of reservation, ticketing systems and CRM tools (Opera Cloud, Ventratra is considered an asset) ~ Ability to work independently and manage a remote team. ~ Ability to travel within the region as needed. ~ Valid passport to travel ~ Strong written and verbal communication skills in English; proficiency in a second language is an asset.





Comfortable learning recent systems and troubleshooting technical issues. ~ Responsibilities may evolve based on business needs, and additional tasks or projects may be assigned as required. The role may require occasional travel to other locations Flexible working hours, including weekends and holidays, may be required. We're more than a hospitality and attractions company.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again.

Get discounts on hotel stays, dining, and retail Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.

📌 Manager, Global Partner Operations (Toronto)
🏢 Pursuit
📍 Toronto