Manager, Operations (Afternoon & Night Shift) (Fernie)

Manager, Operations (Afternoon & Night Shift) (Fernie)

03 Oct
|
Gibbons Whistler
|
Fernie

03 Oct

Gibbons Whistler

Fernie

Since 1979, we have been the backbone of Whistler hospitality, bringing people together through unforgettable experiences. We’re looking for a Director of Night Operations to lead the strategy, performance and people behind Gibbons’ nightlife portfolio. This is a senior, multi-venue leadership role for someone who knows how to make great nights happen — and knows that excellent nightlife takes more than a busy dance floor.

You’ll lead venue leaders, drive operational standards, shape programming, improve guest experience and own commercial performance across our nightlife businesses. We’re looking for a hands-on hospitality leader with strong commercial instincts, a passion for nightlife and entertainment, and the ability to develop high-performing leaders. You’ll be comfortable jumping between P&Ls; and the dance floor, coaching a GM in the afternoon and making sure the operation is firing on a Saturday night. 90,000–$150,000 CAD based on experience and qualifications ~50% off food & beverage at all Gibbons venues ~ 20% off at The Adara Hotel and Gibbons Life Condos ~ Exclusive partner discounts at local Whistler businesses ~ Access to community events and staff appreciation nights ~ Hospitality, nightlife, entertainment, restaurant or multi-site operations experience, with meaningful leadership responsibility A strong commercial mindset with experience managing revenue, labour, profitability, inventory and P&L; performance A natural people leader who knows how to coach, develop and hold managers accountable while building a strong leadership pipeline A genuine understanding of guest experience, nightlife programming, entertainment, front-door operations and venue atmosphere Confident communication and relationship-building skills, with the ability to work effectively with team members, venue leaders,



resort partners, community stakeholders and centralized teams A calm, practical approach to problem-solving under pressure — when the night gets busy, you’re the person people want around Comfortable being highly visible in the business, working evenings, weekends, peak periods and major events when the action is happening Reviewing the previous night’s revenue, labour, guest feedback and operational performance and turning the insights into action Coaching GMs, AGMs, Entertainment Managers and Captains to help them become stronger operators and leaders Building and activating seven-day nightlife programming, from local nights and pub nights to major events and seasonal activations Working with Revenue, Pricing and Offering teams to turn guest demand into revenue and profit opportunitiesReviewing labour plans and helping leaders make smart, demand-based decisions about staffing Building relationships with resort, community and industry partners that help strengthen Gibbons’ place in the Whistler nightlife scene Using guest reviews, feedback and operational observations to spot opportunities, solve problems and keep raising the bar Leading regular performance and P&L; conversations, setting priorities and making sure the team knows what matters and what success looks like Recognizing great work, addressing performance gaps and creating opportunities for talented people to grow their careers with Gibbons Being there when it counts — Friday nights, Saturday nights, peak season and big events — because this is nightlife and sometimes leadership needs to happen where the party is If you’re a hospitality leader, nightlife operator, people developer and commercial thinker who knows how to bring energy to a room and structure to an operation, we want to hear from you.

Come lead the night.

📌 Manager, Operations (Afternoon & Night Shift) (Fernie)
🏢 Gibbons Whistler
📍 Fernie

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