Manager, Physical Security Infrastructure Position Title Manager, Physical Security Infrastructure Business Unit Corporate Services About us Department Description Clean water and reliable energy are at the heart of what we do. We proudly keep the lights on and the water flowing in over 100 communities across North America. We are hiring a full-time permanent Manager, Physical Security Infrastructure position working out of Edmonton, AB .

The Manager, Physical Security Infrastructure is accountable for the planning, operational support and performance of EPCOR’s physical security infrastructure and associated applications. This includes ensuring the performance, availability, reliability and recoverability of EPCOR’s access control, intrusion detection and video surveillance systems Manag ing the operation, maintenance, and lifecycle of EPCOR's physical security systems, ensuring reliability, availability, and compliance with business and regulatory requirements. Develop ing annual plans, budgets, resource allocations, and work priorities to support the effective delivery of physical security technology services.

Lead ing the implementation, upgrade, integration, patching, and replacement of physical security systems and supporting infrastructure. Ensur ing systems are maintained in accordance with established standards, governance processes, documentation requirements, and security controls. Monitor ing system performance and service levels, leading incident response, problem resolution, and continuous improvement activities.

Manag ing vendor relationships, support agreements, inventory, warranty claims, invoicing, and service performance to meet operational and financial objectives. Partner ing with Physical Security Operations, IT Operations, Cybersecurity, and business stakeholders to support operational and project requirements. Manag ing physical security technology projects and contribut ing subject matter expertise to enterprise initiatives.

Build ing and develop ing a high-performing team through recruitment, coaching, performance management, succession planning, and workforce development. Maintain ing strong stakeholder relationships to understand business needs, manage service expectations, and provide technical leadership for enterprise initiatives and decision-making.



Provid ing and maintain ing 24x7 on-call Physical Security Infrastructure support to ensure operational readiness and response capability.

Maintain ing compliance with regulatory, audit, health and safety, and Alberta Reliability Standards Critical Infrastructure Protection (ARS CIP) requirements. Supporting project design, delivery, and operational activities during periods of increased workload. Manag ing physical security system inventory, sparing strategies, warranty claims, invoicing, and lifecycle replacement planning to support operational continuity, emergency preparedness, and budget management.

Support ing project design, delivery, operational surge requirements, and provid ing subject matter expertise to stakeholders, leadership, and enterprise decision-making processes. A d iploma or d egree in Business, Engineering or Computer Science is required ~7+ years of experience in Physical Security System Operations ~ Certification in Physical Security hardware and systems such as C-Cure, Genetec, and Key Management Systems is considered an asset ~5+ years of experience in progressive leadership roles, with a demonstrated ability to build, lead, and develop high-performing technical teams ~ Prior work with EPCOR would be considered an asset ~ Knowledge of EPCOR’s organizational structure and Policies would be an asset ~ Security industry background, knowledge, tools, techniques and applications ~ Ability to manage major incidents ~ Planning and financial (budgeting, forecasting, analysis) skills ~ Knowledge of project execution and project management experience is considered an asset ~ Demonstrated a strong ability to learn and adapt to new technologies, effectively configuring, updating, and supporting software and cloud-based applications. ~ Technical knowledge or experience with Access Control Systems,



CCTV/Intrusion Detection systems and Key Management systems including underlying infrastructure ~ Recognize the risks and impacts of change within EPCOR’s physical security infrastructure setting ~ Demonstrated proficiency with MS Office (Word, Excel, Outlook, PowerPoint etc.) and MS SharePoint ~ ARS CIP knowledge and experience would be considered an asset As the suc cessful candidate, y ou are detail-oriented and take a systematic approach to managing physical security systems, ensuring accuracy, compliance, and operational reliability. You communicate clearly and confidently with technical teams, vendors, business partners, and leadership, translating complex issues into practical recommendations and solutions.

Your strong analytical and problem-solving skills allow you to effectively diagnose system issues, identify root causes, assess risks, and implement sustainable corrective actions. You are comfortable navigating complex operational environments, balancing competing priorities, and making informed decisions that support system resilience, security, and business continuity. A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion. Clearance on pre-placement medical and drug and alcohol testing may be required. If you are required to provide your own personal reliable vehicle : Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team. #

📌 Manager, Physical Security Infrastructure (Edmonton)
🏢 EPCOR Technologies
📍 Edmonton