That’s what we call our customers.) At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

We need a dedicated owner for Product-Led Growth across ScalePad. The primary goal is to move more revenue into scalable, product-led motions so the broader GTM team can operate more simply and focus on higher-value, more complex customer interactions. This role will own the PLG strategy, customer journey, self-service experience, in-product messaging, experimentation, and AI-powered growth opportunities.

The person will not directly manage the development or marketing resources. Coordinating with Product, Sales, Customer Success, RevOps, and Engineering Own the customer journey across PLG and Meridian from acquisition through activation, purchase, onboarding, renewal, and expansion. Extend internal quoting and account-management tools into the ScalePad Client Portal.

Improve self-service capabilities around quoting, product selection, add-ons, account changes, and other commercial workflows. Use product signals to improve marketing, sales, customer success, and expansion motions. Identify and develop AI-powered opportunities across self-service, product guidance, personalization, account management, and sales support.





Coordinate the PLG pod and ensure work remains focused on measurable customer and revenue outcomes. However, experience in the following areas will help you hit the ground running in this role: Highly data-driven and comfortable with product analytics, experimentation, funnels, cohorts, and basic SQL. Strong in AI development and familiar with LLMs, APIs, AI coding tools, workflow automation, evaluation, and guardrails.

Able to prototype basic front-end experiences using HTML, CSS, JavaScript or TypeScript, and ideally React. Comfortable working independently and achieving a commercial outcome. Able to translate customer and business problems into clear priorities for developers and marketing.

Less manual effort is required from Sales, Marketing, Customer Success, and Account Management. Increased use of Client Portal quoting and account-management capabilities. Better handoffs between product behaviour, marketing, sales, and customer success.

In-product messaging that improves engagement and commercial outcomes. AI-enabled experiences that create measurable customer or business value. A repeatable process for experimentation and continuous improvement.

Parental leave programs are in place to support you and your family when it matters most. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry. Access an annual professional development budget to level up your skills, your career, and your impact.

Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.

Receive a monthly stipend to help you create an effective hybrid or remote work workplace.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation.

📌 Manager, Product Led Growth (Vancouver)
🏢 ScalePad
📍 Vancouver