Step into the role of Inforce Case Coordinator with Manulife, guiding distributors with personalized service from 8:00 am-6:00 pm EST. Focus on building strong connections and delivering solutions that meet customer needs. As part of the Case Coordination team, you will support essential business functions for MGAs and National Account back offices crucial for driving insurance revenue.

Your organizational expertise and tenacity will be key in handling inquiries, sharing resources, and ensuring a seamless distributor experience across multiple platforms. Key Responsibilities:

- Handle customer inquiries promptly through designated channels
- Develop strong relationships for enhanced service quality
- Promote internal tools and resources to distributors




- Collaborate for effective case resolution across teams
- Resolve potential challenges proactively with accountability

Requirements:

- Typically, post-secondary education or relevant experience
- At least 2 years of experience in customer service
- Good knowledge of insurance products preferred
- Excellent communication and relationship-building abilities
- Adaptability to work efficiently in a hybrid model

Leverage your skills at Manulife to optimize distributor interactions and enhance service effectiveness.

📌 Manulife Insurance Inforce Coordinator (Ontario)
🏢 Manulife Financial
📍 Ontario