We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Join Ciena’s Digital Engagement team to contribute to the execution of webinar, event, and email marketing programs that support audience engagement and campaign performance.

This role helps deliver consistent, high-quality marketing communications through marketing automation platforms while maintaining accuracy, compliance, and operational excellence. The position also strengthens email marketing execution through quality assurance, reporting, and support during high-volume campaign periods. Configure and perform quality assurance for Marketo program elements, including smart lists, smart campaigns, tokens, forms, landing pages, send scheduling, suppression logic, and deployment setup.

Partner with webinar and email marketing specialists to execute programs in alignment with channel strategy, process standards, and best practices. Coordinate with webinar, event, campaign, and email stakeholders to validate requirements, assets, audience criteria, timelines, approvals, and deployment readiness. Collect and perform first-level analysis of email and webinar metrics and reporting.

Review email programs against internal standards and documented quality assurance processes and complete assigned overflow build and QA activities. Provide day-of-production or technical support for live webinars as required. 3+ years using application of Marketo or a similar marketing automation platform. ~ Experience building or supporting email marketing campaigns, landing pages, forms, and automated marketing programs. ~ Application of email marketing fundamentals,



including segmentation, suppression logic, personalization tokens, send scheduling, and compliance requirements. ~ Organizational and communication skills applied to managing multiple timelines, stakeholder requests, and campaign details while maintaining quality and accuracy. ~ Familiarity with marketing performance data collection, organization, and interpretation for email and webinar metrics. Application of webinar platforms such as ON24, Zoom Webinars, Zoom Events, Microsoft Teams, or similar tools.

Experience with Knak or similar block- or template-based WYSIWYG email editors and Optimizely CMS or related content management platforms.

Experience supporting webinars, email programs, live events, and digital events. Basic understanding of HTML/CSS, email rendering, QA tools, UTM tracking, preference center and unsubscribe requirements, and email compliance practices.

CAD: 57,800.00 to 92,300.00 Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an workplace in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

📌 Marketing and Events Associate (Ottawa)
🏢 Ciena
📍 Ottawa