Community Savings Credit Union | Temporary Greater Vancouver, Canada | Posted on 09/11/2026 LOANS INTERVIEWER / MEMBER SERVICE REPRESENTATIVE, Mobile "As a member-owned financial cooperative and the largest fully unionized credit union in B.Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world.

Community Savings Credit

Union acknowledges the Indigenous Peoples on whose traditional territories we live and work. We are committed to building a diverse and inclusive workplace that reflects the communities we serve across British Columbia. We welcome applications from people of all backgrounds and encourage applicants from equity-deserving and underrepresented groups to self-identify voluntarily during the recruitment process, should they feel comfortable doing so.

This position is full-time, temporary (until approximately July 2027) working with our lower mainland branches. Under managerial direction, provides comprehensive branch lending services to members for personal loans, mortgages, lines of credit, construction mortgages, certificate of title, small business loans and specialized loans such as mobile homes; processes mortgage renewals, modifications, alterations, substitutions of security and payment suspensions; follows up with members requesting mortgage transfers; reviews delinquency reports and initiates collection activity; performs a variety of duties relating to the servicing of the ATM and the balancing and reconciliation of ATM transactions; reviews incoming and outgoing collections; opens and verifies night deposits; processes post-dated diary file transactions; reviews a variety of daily, weekly and monthly computer generated reports; conducts regular weekly outgoing telephone calls; follows money laundering policy and procedures; maintains member confidentiality, receives and records temporary cheque orders; may perform a variety of duties relating to the administration of estate accounts, open merchant Visacard accounts, reviews monthly report of written off service charges, receives member reports of lost or stolen Visacards and POS cards; calculate Law Foundation interest payments and perform a variety of clerical functions related to the maintenance of member accounts

- Provides comprehensive branch lending services to members for standard and complex personal loans, mortgages, lines of credit, construction mortgages, certificate of title, small business lending and specialized loans such as mobile homes Provides individualized financial counselling to members, assesses personal and financial situations and reviews short and long term member needs; opens new accounts
- Prepares renewal and modification documentation for expiring mortgages, updates personal net worth statements,



calculates new payments based on changes to rates, amortizations and payment schedules and recommends approval
- Follows up with members requesting mortgage transfers to other financial institutions, identifying reasons for transfer and pursuing alternatives to keep member business. investigates replacement securities for lien history and viability, holds securities in safekeeping and prepares releases for securities currently held by the credit union; physically verifies security taken for loan. Reviews and actions delinquency reports, analyzes member history and current financial status and determines action needed to ensure collection; initiates personal contact with delinquent members, discusses alternatives and sets up payment schedules and deadlines; refers continuing delinquencies to Office Manager and makes related recommendations; may initiate follow up action such as filing notices of claim through Small Claims Court and submitting applications for garnishees based on instructions received from the Office Manager; recommends writeoffs yearly, monitors status of written off loans through credit bureau checks and other tracing activities
- Conducts annual line of credit reviews by contacting members, updating personal worth statements and system information, cross selling line of credit insurance, reviewing historical operation of line of credit and recommending renewing or cancellation; identifies alternative credit arrangements based on line of credit use, such as a personal loan; cancels lines of credit where misuse of account has occurred. Performs other incidental duties related to Information Systems operation and administration, as assigned. Performs a variety of duties relating to the servicing of the Automated Teller Machine and the balancing and reconciliation of ATM transactions Conducts end of day balancing procedures by listing and posting ACD totals, posting debits for cash drops, posting cash cage entries to general ledger, balancing to terminal screen and obtaining supervisor/management approval prior to writing off outages; lists and verifies outgoing cheques and balances to screen; identifies and reconciles outages, makes adjusting entries and verifies balanced total; films outgoing entries
- Reviews incoming and outgoing collections and balance of accounts and processes incoming deposits and contacts members for instructions where deposit amounts are substantial. On a regular OR relief basis, balances travellers' cheques,



American Express drafts and other utilities and remits to B.balances foreign exchange general ledger from previous day's transactions; posts and verifies non-resident tax to general ledger and remits monthly payments to Revenue Canada. Open, verifies, posts and records night deposit envelopes; rents night deposit bags and collects service charges. Processes postdated diary file transactions including postdated cheques and outstanding errors requiring correction or follow up. returns items to vault for safekeeping and applies security policies to all member transactions. Reviews a variety of daily, weekly and monthly computer-generated reports such as forms update, mass total outage and overdraft reports to audit processing of account transactions and to identify necessary corrections, including reversal of service charges; consults with Supervisor/Office Manager prior to taking any action which may have a cost impact; audits setup of business files to ensure appropriate documentation has been obtained and system reflects correct coding; confirms member account status on request from other financial institutions. Conducts regular weekly outgoing telephone calls including cross-selling opportunities, new account follow up, term maturities and diary messages Follows money laundering policy and procedures Maintains member confidentiality and adheres to fraud and dishonesty policy
- Knowledge of lending policies, procedures, techniques and documentation requirements, including those of a more complex nature Knowledge of Credit Union operations, including administrative and other operational procedures, practices and requirements Knowledge of collection processes Knowledge of community businesses and contacts Knowledge of cross selling, upselling and marketing techniques Knowledge of money laundering policies and procedures Ability to deal with members, the public and co-workers in a courteous, friendly, professional and effective manner Ability to exercise judgement in taking a risk, and to make sound credit recommendations Ability to communicate effectively, both orally and in writing Grade 12 plus some post secondary education in business administration or the granting of consumer credit (such as those courses offered through Credit Union Central BC or CUIC); a minimum of 6-12 months experience as a Loans Clerk or CSCU internal training program, a minimum of 2 – 4 years experience as a retail lender and a minimum of 12 – 15 months experience as a member service representative with a financial institution.

At Community Savings Credit

Union, we believe our team deserves to feel valued, supported, and rewarded both at work and beyond. Up to 6 weeks of paid vacation per year ~ Staff mortgage and personal loan rates ~ Up to $5,000 per year interest-free loan for home computer or fitness equipment ~ 2,000 annual mental health coverage plus iCBT (internet-based CBT) ~ 100% basic dental, 75% major dental, and 50% orthodontics (up to $2,000 lifetime) for employees and dependents ~ Out-of-country travel insurance ~ Family building, fertility drug coverage, and gender affirmation benefits ~“3x annual salary life insurance coverage

📌 Marketing Recruiter (Vancouver)
🏢 Community Savings Credit Union
📍 Vancouver