Medical Office Assistant / Booking Clerk

BreastCare Imaging

Vancouver, BC

Part-time

About BreastCare Imaging

BreastCare Imaging is a dedicated breast ultrasound screening clinic focused on providing women with access to specialized breast imaging in a professional, compassionate, and patient-centred workplace.

We are seeking an experienced Medical Office Assistant / Booking Clerk to join our growing team. This is an important front-facing position within our clinic, responsible for ensuring that patients receive an exceptional experience from their first phone call through to their appointment.

Position Overview The successful candidate will be organized, professional, personable, and confident working in a healthcare environment. You will be responsible for patient scheduling and communication, administrative coordination, and supporting the smooth day-to-day operation of the clinic.

This role is ideal for someone who takes pride in being highly organized, has excellent attention to detail, and understands the importance of discretion, empathy, and professionalism when working with patients.

Key Responsibilities

- Answer and manage incoming telephone calls and patient inquiries
- Schedule and coordinate patient appointments
- Manage online bookings and appointment changes
- Process and review physician/NP requisitions and patient documentation
- Complete patient registration and intake procedures
- Confirm appointments and communicate relevant appointment information
- Respond to patient inquiries by phone and email in a timely and professional manner
- Process payments and issue receipts
- Maintain accurate patient records and documentation
- Coordinate effectively with sonographers, radiologists, physicians, and other healthcare professionals




- Assist with clinic opening and closing procedures
- Maintain an organized, welcoming, and professional reception area
- Follow all privacy and confidentiality requirements
- Assist with general administrative duties as required
- Contribute to ongoing improvements in clinic workflow and patient experience

Qualifications & Experience

Required

- Previous experience as a Medical Office Assistant, Medical Receptionist, Booking Clerk, or in a similar healthcare administrative role
- Excellent verbal and written communication skills
- Robust organizational and time-management skills
- Exceptional attention to detail and accuracy
- Professional and compassionate communication style
- Ability to handle confidential and sensitive patient information appropriately
- Ability to multitask and prioritize effectively in a busy clinical environment
- Strong computer skills and ability to learn new software quickly
- Ability to work independently while also contributing positively to a small team

Assets:
- MOA certification or formal medical office administration training
- Experience working in a radiology or family practice clinic.
- Experience with medical scheduling systems or EMRs
- Experience with Jane/Oscar/documo
- Experience with PACS
- Familiarity with physician requisitions and imaging workflows

What We’re Looking For Beyond experience and qualifications, we are looking for someone who genuinely enjoys working with people.





You will often be the first person a patient interacts with at BreastCare Imaging. We are looking for someone who is naturally warm and reassuring while maintaining a high level of professionalism.

The ideal candidate is someone who:

- Takes initiative and anticipates what needs to be done
- Is dependable and punctual
- Is comfortable working in a small, growing clinic
- Maintains composure and professionalism under pressure
- Takes ownership of their work
- Notices the details
- Treats every patient with respect and discretion
- Understands that an excellent patient experience is created through both big and small interactions

Why Join BreastCare Imaging? This is an opportunity to join a growing healthcare practice with a strong focus on women’s health and patient experience.

As part of a small team, your contribution will have a direct impact on how our clinic operates and how our patients experience their care.

We offer a professional, modern clinical environment and the chance to grow with the practice as we expand.

Position Details

Position: Medical Office Assistant / Booking Clerk

Employment: Part-time/hybrid

Location: Vancouver, BC

Schedule: To be determined based on clinic needs and candidate availability

Compensation: Competitive and commensurate with experience

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining BreastCare Imaging.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $22.00-$26.00 per hour

Expected hours: 8.0 – 16.0 per week

Work Location: Hybrid remote in Vancouver, BC V6Z 2C7

📌 Medical Office Assistant/Booking Coordinator (Vancouver)
🏢 BreastCare Imaging
📍 Vancouver